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Microsoft Dynamics 365 (Senior) Product Owner (m / f / d)
Bertelsmann SE & Co. KGaAEurope multi-location, BE, DEIl y a plus de 30 jours
Description de posteProven experience in defining and maintaining a long-term vision for Dynamics 365 Contact Center, including bridging business, IT, and Microsoft partnerships. Demonstrated ability to optimize licensing, automation ROI, and operational expenditures. Experience leading platform adoption and automation awareness initiatives. Expertise in Copilot, Power Automate, chatbots, and virtual agents, with a track record of identifying and improving case management and contact center workflows. Proven ability to ensure seamless connections with back - end system, Confluence, and other enterprise tools Strong analytical and problem-solving skills, with experience identifying bottlenecks, inefficiencies, and AI optimization opportunities, and staying ahead of industry trends Scale AI-powered customer service automation. Work with the latest Microsoft AI tools, including Copilot, Power Automate, and Virtual Agents. Act as the strategic link between business and technology, influencing enterprise-wide automation. Drive efficiency and cost savings in customer service operations
At Riverty, we believe that everyone should be in control of their own financial situation. Our shared commitment is to make financial solutions more innovative, empathetic and user-friendly to empower financial growth for everyone. To do this, we rely on 50 years of experience and the commitment of over 5,000 creative minds, innovators and explorers in 11 countries.
Are you ready?
As part of our community, you will have the opportunity to develop your skills and transform the world of finance together with us. We create an environment where you can evolve personally and benefit from our flexible working conditions and work-life balance.
We are seeking a Microsoft Dynamics 365 Owner (m / f / d) to join our team at one of our locations in Münster, Berlin, Amsterdam or Heerenveen. Be part of our mission to build the next generation of fintech! Together with you, we build the most human-centric fintech. To enable everyone’s future financial growth.
Your key responsibilities will be :
- Define and execute the long-term roadmap for Dynamics 365 Contact Center, leading AI-driven automation initiatives to enhance operational efficiency.
- Analyze licensing structures and operational costs, implementing cost-saving strategies and providing data-driven insights on cost reductions and automation ROI.
- Act as the primary liaison between Operations, Business Units, and IT to align Dynamics 365 with company objectives and drive business process transformation.
- Oversee the migration from legacy platforms to Dynamics 365 Contact Center, ensuring seamless integration with other enterprise systems.
- Stay ahead of Microsoft's product roadmap, manage relationships with Microsoft and external vendors, and support contract negotiations.
- Define and track key metrics, provide reports on system performance, and collaborate with IT and BI teams to monitor automation effectiveness.
- Lead change management initiatives, partner with training departments to develop training programs, and oversee onboarding strategies to ensure effective use of Dynamics 365 capabilities.
What you bring on the journey :
Why Join Us?
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Product Owner • Europe multi-location, BE, DE
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