Service Team Leader

The Service Team Leader's  role is to build long-term professional relations with existing customers, and manage the service technicians. You interact with the customers and the end-users, inspectors and consultants, the technicians, your manager, the sales persons, the KONE Call Center, technical support, the spare back-office administrator and purchasing department, the invoicing team, the HR team. You are at the core of our activities and manage the maintenance activities within your geographical sector.

Responsibilities and key activities :

• Ensure customer retention by making sure agreed service agreements are met and that promises to the customer are kept (together with the rest of KONE team)
• Communicate to customers that promises have been delivered
• Ensure that customers' queries are answered on time and with the appropriate attention andmakes sure complaints are solved accurately and on a timely basis
• You are accountable for the sales leads volume, quality, and further processing of sales leads
• Ensure high quality of service through presence in the field, regular field audits and promoting safety and quality culture
• Develop the competences, motivation and overall performance of the technicians
• Ensure that the processes and maintenance methods are followed
• Ensure the correct level of resourcing in the short-term through absence management and in the mid-term through capacity planning (together with your manager)
• Accountable for determining and checking technicians’ performance objectives

Who are you :

What we offer :

This is a great opportunity for an experienced supervisor or aspiring junior teamleader to join a dynamic company. You will work for a global company and certified Top Employer, with an open company culture where employee development is central and internal mobility is encouraged. You will receive a competitive salary with attractive extralegal advantages (e.g., meal vouchers, company car, net allowance, phone, …)

To apply for this position please attach your CV and Motivational Letter.

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