Finnish and Swedish Speaking Service Coordinator (With Relocation Package)

Join Our Dynamic Team and Shape the Future of Support!

Are you fluent in both Finnish and Swedish and passionate about delivering outstanding customer experiences? Do you thrive in a hybrid work environment that blends collaborative office days with flexible remote work? If you're eager to make an impact within a global industry leader, then we want to hear from you!

We are a prominent international manufacturer , recognized for our cutting-edge products and unwavering commitment to client satisfaction. Our Ghent facility in Belgium is a pivotal support hub, ensuring seamless service for our vital Nordic markets. This is an exciting chance to embark on or advance your career with a supportive company that's constantly innovating.

Your Role as a Service Coordinator

As our Finnish & Swedish-Speaking Service Coordinator, you'll be the primary point of contact for our valued customers and partners in Finland and Sweden. Your expertise will be crucial in addressing their needs promptly and professionally, acting as the key facilitator for all service-related inquiries.

Your daily activities will involve :

• Front-Line Support : Engaging with customers, dealers, and partners through various channels like phone, email, and potentially chat, all in Finnish and Swedish. You'll provide accurate information and effective solutions related to our offerings.
• Issue Resolution : Tackling a wide range of customer concerns, from product details and service requests to technical questions and complaint management, ensuring swift and satisfactory outcomes.
• Cross-Functional Liaison : Collaborating closely with internal departments such as technical assistance, logistics, and sales to coordinate actions and guarantee timely solutions for our clients.
• Data Management : Meticulously recording all customer interactions, issues, and resolutions within our CRM system to maintain comprehensive and organized documentation.
• Operational Compliance : Adhering to established procedures and guidelines to consistently uphold high standards of service quality and efficiency.
• Continuous Improvement : Proactively identifying common query themes or recurring problems, providing valuable insights to help us refine our processes and elevate overall customer satisfaction.

What We're Looking For

We value enthusiasm and a drive to learn, making this an ideal role for individuals with or without prior direct experience. We need someone who is :

Perks & Benefits

Joining our team means stepping into an environment where your contributions are recognized and your growth is nurtured. We're proud to offer :

Your New Home Base : Ghent, Belgium

This role is located in Ghent, Belgium , a lively city known for its rich history, vibrant culture, and excellent transport links. For your remote workdays, you'll need a reliable internet connection and a comfortable, dedicated workspace.