Sales Support & Commercial Operations Leader IGT-Devices

JOB DESCRIPTION

Job Title

Sales Support & Commercial Operations Leader IGT-Devices

Job Description

Philips IGT-Devices is seeking a Sales Support & Sales Operations Leader in Zaventem, Belgium to lead a cross-functional team, focused on order management, sales operations, training and support, performance analysis and reporting, while overseeing transformation initiatives across Europe and Growth markets. You will manage a team of 50+ across multiple locations, driving operational excellence, streamlining sales processes, and enhancing customer satisfaction. This role is ideal for a commercially experienced leader with a track record in managing large, diverse teams and delivering scalable, strategic improvements in sales operations.

Your role :

Lead the International Sales Support & Commercial Operations team, driving process improvements aligned with commercial priorities.

Oversee CRM data quality, sales tool management, and reporting to enable data-driven decision-making.

Manage cross-functional and transformation projects, including quote and purchase order reviews, and ensure policy compliance across sales, finance, and legal.

Identify and address sales process bottlenecks using data analysis and Voice of Customer feedback.

Standardize and simplify end-to-end sales processes, developing scalable procedures for improved efficiency.

Track sales performance, set team goals, and deliver actionable insights to commercial leadership.

Lead all contract management activities, including drafting, negotiating, executing, and monitoring contracts to ensure compliance, mitigate risks, and optimize terms to align contract execution with organizational goals and regulatory requirements.

Lead, mentor, and build a high-performing sales operations team with a focus on open communication and continuous improvement.

Collaborate with Sales, Marketing, Supply Chain, and Product Development teams to support NPI (New Product Introduction) launches and customer engagement initiatives.

Coordinate international commercial contract execution and approval processes.

You're the right fit if :

Bachelor's or Master’s degree in Business administration, Marketing, or a related field.

Excellent Leadership skills and ability to work in a fast growing and changing environment.

Strong analytical skills and proficiency with sales analytics tools.

10+ years of experience in Sales, Leadership, Operations and / or a related role.

Experience tracking relevant KPIs (e.g. sales target, administrative and customer satisfaction is an asset).

Customer satisfaction focus, excellent communication, collaboration, and negotiation skills as well as high intercultural awareness.

Proactive and solution-oriented mindset.

Passionate about driving change and revenue deliverables.

Never give up mindset and willingness to win.

Strategy focused.

Fluent in English language.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .

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