SAP Service Delivery Manager

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world

Join the Powerhouse of Innovation at Capgemini's SAP Application Maintenance & Development Department and be part of revolutionizing business operations through optimized SAP systems!

YOUR ROLE

As a SAP Service Delivery Manager you will be responsible for all SAP related projects and all SAP related improvement services at the client. You will be responsible for project delivery, service delivery, people management and the client relationship. You will perform a combination of Project Management and Service Delivery Management task

As you will be responsible of ensuring the qualitative delivery of the agreed services to the partner, you will have to make sure your team will be performing as expected and helping them evolve.

• Foster strong interpersonal and team spirit for collaborative delivery.
• Implement structured processes to meet contractual service levels effectively.
• Proactively mitigate risks and detect issues.
• Cultivate good relationship-building skills to enhance cooperation.
• Possess strong communication skills for managing stakeholders and daily customer interactions.

YOUR PROFILE

• Responsible for overall engagement management including budget, customer satisfaction, contractual compliance, service continuity, team motivation, and timely delivery.
• Minimum 3-5 years of experience in SAP projects or related services.
• Act as the Customer Single Point of Contact for AMS Services topics.
• Provide consolidated management reporting on service performance to both the Customer and Capgemini.
• Play a pivotal role in add-on sales with the Sales & Delivery Management team.
• Fluent in Dutch or French with professional working proficiency in English.

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WHAT YOU’LL LOVE ABOUT WORKING HERE?

At Capgemini, we believe in diversity, equal opportunities, and a workplace where everyone feels valued. We take good care of people and help them make progress by assigning challenging projects and providing ample opportunities for personal growth and learning. We are looking for experienced professionals ready for their next career move.

In return, we offer an attractive salary with fringe benefits:

• Company car (or mobility budget)
• Meal & eco vouchers
• Group & health insurance
• Flexible work hours & workplace
• 32 vacation days & 45 workcation days (to work abroad)
• Intensive training and certification at all levels to keep you up to date with the latest trends & technologies

ABOUT CAPGEMINI

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

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