Business Analyst

Business Analyst – Onboarding Mission Brief

As the market is shifting to a Mobile First approach, the organization has chosen to accelerate the implementation of a fully app-based onboarding process. The company follows the Scrum framework to manage projects and day-to-day application maintenance. Ownership of tools and applications is distributed across multiple Scrum teams.

The team responsible for onboarding, prospect conversion, personal data management, and access management tools is seeking a Business Analyst to support these efforts.

Responsibilities

• Document or update the documentation of existing operational processes.
• Identify process improvements and validate them with various stakeholders.
• Define the target operational processes in collaboration with stakeholders.
• Collaborate with the rest of the team to build operational processes.
• Follow up and support development teams in delivering identified improvements.
• Contribute to creating end-user documentation.
• Help prepare and deliver end-user training.
• Serve as back-up for other Business Analysts within the team.

Requirements and Skills