Deadline Date : Friday 20 February 2026
Requirement : IT Change Manager
Location : Mons, Belgium
Full Time On-Site : Yes
Time On-Site : 100%
Not to Exceed Rate : 75 EUR
Total Scope of the request (hours) : 1150
Required Start Date : 6 April 2026
Required Security Clearance : NATO SECRET
Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria :
- Current National or NATO SECRET clearance
- Nationality of one of the NATO member countries
- Current work visa for the specific location if applying for an in-country position
Any applications that do NOT meet all the above - and do not CLEARLY show these on the CV - will be deleted.
Duties & Role : Risk Management :
Carries out risk management activities within a specific function, technical area or project of medium complexity.Identifies risks and vulnerabilities, assesses their impact and probability, develops mitigation strategies and reports to the business.Involves specialists and domain experts as necessary.Requirements definition and management :
Uses standard techniques to elicit, specify, and document requirements for simple subject areas with clearly-defined boundaries.Assists in the definition and management of requirements.Assists in the creation of a requirements baseline.Assists in investigating and applying authorised changes.Configuration management :
Proposes and agrees the configuration items (CIs) to be uniquely identified with naming conventions.Puts in place operational processes for secure configuration, classification and management of CIs, and for verifying and auditing configuration records.Develops, configures and maintains tools (including automation) to identify, track, log and maintain accurate, complete and current information.Reports on the status of configuration management.Identifies problems and issues and recommend corrective actions.Change control :
Assesses, analyses, develops, documents and implements changes based on requests for change.Ensures that operational processes are in place for effective change control.Develops, configures and maintains tools to manage and report on the lifecycle of change requests.Identifies problems and issues and recommend corrective actions.Software Development Life Cycle :
Summarizes the overall process for developing new software for the company product line.Differentiates respective roles and responsibilities of software engineering and other functions.Identifies common issues and considerations for bringing a new product to marketplace.Describes major phases, checkpoints and deliverables.Clarifies the similarities and differences among life cycles; easily labels and describe each phase.Explains the basic concepts of a structured approach to application development.Describes associated standards, procedures and guidelines for the system development life cycle.Highlights the major phases, activities, checkpoints and deliverables in the system life cycle.IT Service Change Management :
Provides status reports for implemented IT service changes to senior management.Implements routine changes in a live IT service environment.Generates schedule and time estimates for IT service changes.Participates in analyzing the risks, costs and benefits of proposed IT service changes.Documents the procedures and changes made in IT service.Data Analysis :
Collect, analyse, and interpret quantitative and qualitative data to assess the impact of change initiatives across the organization.Define and track key change performance indicators (KPIs).Use data insights to identify risks and opportunities for improvement during change implementation.Monitor trends and outcomes post-implementation to evaluate the effectiveness and sustainability of change efforts.Create clear dashboards, reports, and visualizations to communicate findings to stakeholders at different levels.Affinity with tools like Power BI, Tableau and similar, highly appreciated.Requirements
Skill, Knowledge & Experience :
The candidate must have a currently active NATO SECRET security clearanceA minimum requirement of a Bachelor's degree at a nationally recognised / certified University in a related discipline and 2 years post-related experience.Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is / are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post.2 years of practical experience in managing change request from initiation to closure while engaging with relevant process owners and stakeholders.Training / Certifications : ITIL Foundation Certification.