Sustainable Agriculture Officer, Industry Solutions

Responsibilities

Support the Farm Sustainability Assessment Director to:

• Ensure that all user support requests are managed correctly and in line with agreed levels of service.
• Developing the effectiveness tracker and reporting on key metrics for growth of uptake and satisfaction for users and service agents.
• Assist with the delivery of key meetings and events.
• Prepare or support the preparation of PowerPoint presentations and reviewing training material
• Support the development of IT solutions including the FSA web-app and benchmarking portal.
• Prioritise and resolve any bugs within the system.
• Support users and service agents such as verification bodies, endorsed advisors, as well as benchmarked scheme owners.

Support the development of the regenerative agriculture programme and its integration with the FSA.

• Co-ordinate on farm pilots.
• Co-ordinate online consultation process.

Candidate requirements

• Minimum of 1 years relevant work experience, preferably within the field of food supply chains or sustainable agriculture OR hold a highly relevant post- graduate qualification.
• Service-oriented attitude with excellent organisational and interpersonal effectiveness.
• Good attention to detail and problem-solving ability.
• Strong IT literacy and confident in learning about new IT systems.
• Native or near-native level English speaker with excellent verbal and written skills; additional languages are an asset.
• Self-motivated and able to work remotely with a virtual team.
• Existing knowledge of sustainability scheme management in the food sector is preferred.