IT Operations Manager - Print Services (FR/NL/EN)

WHO WE ARE Etinars is a values-focused company with multi-year experience, specialised in the recruitment of professionals for niche markets, managing the full life-cycle of specialist and executive-level hires. At Etinars, we genuinely care about who you are and what you need. We place great emphasis on fostering robust, enduring connections built upon trust and transparency. Our approach ensures a swift journey, leading you hand in hand towards signing your next career step. WHAT WE ARE LOOKING FOR IT Operations Manager - Print Services (FR/NL/EN) Join our client's large international organisation active in the energy sector, where operational excellence and service reliability are key. You will support the Service Delivery Manager in the management of IT Print Services (enterprise printing ecosystem), ensuring service performance, quality and operability. In this role, you will work 2 days per week onsite in Brussels and the rest remotely, collaborating closely with multidisciplinary stakeholders and technical teams (architecture, infrastructure, networks, information security, tooling), as well as partners and suppliers, in an international environment. We are looking for a trilingual FR / NL / EN professional with solid experience in IT operations / service delivery, strong reporting skills and proven exposure to printing support management and related workplace services. For this role, relocation to Brussels (Belgium) is mandatory for candidates living far from the area, or the ability to commute regularly. Languages required: French and Dutch (B2+) + English (B2+) due to daily interactions with teams and stakeholders. YOUR TASKS Support the Service Delivery Manager in the day-to-day management of IT Print Services. Ensure technical integration and deployment of solutions (infrastructure/products) and related documentation. Act as technical interface with internal teams (architecture, infrastructure, networks, information security, tooling), project teams, and suppliers/partners. Support technical evolutions based on the roadmap validated with the architect and the Service Delivery Manager. Help ensure compliance with service commitments (quality/operability) and contribute to continuous improvement. Support operational analysis of incidents and service disruptions and follow-up actions. Contribute to knowledge management activities, including updates to operational/functional documentation. Maintain relevant service and configuration information (e.g., CMDB) and ensure it is kept up to date. Support the transition of newly deployed clients into RUN operations. Support project activities when needed, in line with operational priorities. YOUR SKILLS AND EXPERIENCE Trilingual: French (B2+), Dutch (B2+), English (B2+). Experience in IT operations / service delivery, including RUN delivery management and reporting. Proven exposure to IT Printing Support Management and workplace/end-user environments. Knowledge of enterprise printing architectures and print management concepts. Familiarity with Microsoft printing services, Universal Print, and Microsoft 365 fundamentals. Understanding of relevant network/config components: DHCP, DNS, 802.1X, Wi-Fi, SMTP. Strong soft skills: independent, team spirit, customer-oriented. Experience supporting project activities in an operational context is a plus. EXTRA INFORMATION Location: Brussels, Belgium (relocation mandatory if living far / or ability to commute regularly) Work model: Hybrid - 2 days onsite / 3 days remote Start: ASAP, ideally by 01/04/2026 Contract duration: 1 year, extendable by +1 +1 years (max 3 years) Contract type: Freelance Languages: French (B2+) / Dutch (B2+) / English (B2+) Daily rate range: €425-€450/day (all-in; depending on profile/experience, within the project budget cap) Eligibility: EU Citizens, or Non-EU citizens already based in the EU with a valid work permit Once we receive your CV, we will take the time to evaluate it carefully. Should there be a match for this or any other position at Etinars, we will be in touch. Etinars is committed to supporting a Diverse and Inclusive Community. If you meet the minimum criteria for the job, you will be given the opportunity to demonstrate your abilities at an interview.