Key Account Manager

Job description

To support this fast growing business unit, Katoen Natie is looking for a Key Account Manager for its site in Gent.

• Responsible for one or more clients, focusing on the commercial relationship and the monitoring of the quality of the services provided
• Guarantees the legal coverage of the performed (logistics) activities.
• Develops a good working relationship with customers to enhance customer satisfaction and customer retention.
• Is the internal key source regarding customer and market intelligence for his/her customer portfolio.
• Follows up closely and comments the profitability of these customers internally

Responsibilities

• Monitors the compliance with the contractual agreement from both the customer and the own organization.
• Negotiates and renegotiates contract extensions or ad hoc services.
• Determines the most crucial needs of assigned customers and translates this into an annual key account plan to ensure that they receive first-class customer care and service.
• Performs an annual customer satisfaction query and responds to this with an action plan.
• Interacts and communicates with the client on a regular basis to determine changing tastes and preferences.
• Guarantees monthly accurate invoicing.
• Delivers the annual budget and comments the financial result in a monthly management letter.
• Has full P&L responsibility for the assigned customers.
• As there is no hierarchical link, it is crucial that the Key Account Manager develops a relationship of trust and confidence with the Operation manager.

Your profile

• Committed / Social / Analytical / Bird’s eye perspective / Jack of all trades
• Preferably a master’s degree (preferably in economics), or similar by experience
• Minimum 3 years in a comparable position
• Excellent knowledge of Dutch and English, French is a plus
• Advanced excel and powerpoint knowledge
• Basic financial analysis skills
• Willingness to travel

Required experience3 years We offer

• An exciting job in a leading dynamic company with no-nonsense culture.
• A job with high responsibility and lots of variety.
• An attractive salary package.