Customer Support Analyst
Services / Business Support Rue de Ramillies 1, 1367 Grand-Rosière (Farm 3), Belgique
Personnalisez votre
package salarial
As a Customer Support Analyst, with a positive attitude and dynamism you will provide support and help to our existing and potential customers.
About the job
As a Customer Support Analyst, you will provide support to our existing and potential customers, as well as to our colleagues. Our goal is to ensure customer satisfaction by solving issues efficiently and delivering high-quality service.
Your mission will be to assist users of our software by investigating their requests and providing them with accurate, helpful answers. Requests may come through our ticketing system, live chat, or phone. You will need to analyse the issue, troubleshoot where possible, and escalate to our Developers when required.
You will also work closely with internal teams such as Business Analysts, Sales, and Developers to ensure smooth collaboration and continuous improvement of the customer experience.
You'll never get bored!
Responsibilities
About you
At Odoo, we value your skills more than your resume.
Here's what we expect from you:
Must have
Nice to have
Technical knowledge (XML, Python, JS)
Marina & Louis explain
(totally worth it!).
What's great in the job?
Get ready for some serious responsibilities and the freedom to shine in a rapidly evolving company. You'll be part of an awesome team in a friendly and open work culture.
Expect diversity in your projects, giving you a chance to dive into various business industries and broaden your horizons. And here's the cherry on top: you'll get two weeks of intensive functional training, culminating in a shiny certification.
Must read!
Recruitment process
01
Application screening
We will review your application and your portfolio to ensure your profile aligns with what we're seeking.
02
Phone call with a recruiter
This is your chance to spill the beans on your motivations and throw any burning questions our way.
03
Functional interview
Now it gets real. Meet two members of the team in person, and lets see if your business rhythm matches ours.
04
Get an offer
Drumroll, please! If you've conquered all the stages, it's time for the grand finale: an offer to join our team of problem-solvers.
What we offer
Full-time CDI
A 38 hours/week contract including 2 days of home-working per week and flexible hours.
Peaceful work environment
Located in a renovated farm in the countryside. No open space, cosy offices, a game room, and a lunch room.
Flexible salary package
Car, fuel card, up to 35 days off per year, meal vouchers, eco-cheques, hospital insurance, representation fees to cover all your expenses, and much more!
Training
12 days/year, including 6 of your choice, for personal development.
Exchange program
After 2 years of experience, apply to a similar position in a subsidiary of Odoo.
Chef cooking delicious lunch
Lunch meals every day at the office, as well as free coffee and fruits from local producers. Because well-fed developers are happy developers.
Avec Odoo, vous pouvez personnaliser votre package salarial.
Customer Support Analyst - 35 days annual leave • Waterloo, BE
Wij zijn op zoek naar een Senior CSRD Business Analyst met 3 tot 6 jaar ervaring voor een project van zeven maanden in Brussel.Je ondersteunt een CSRD-programma, neemt de leiding over de nazorgacti... Laat meer zien
The assignment is open for English speaking consultants.French and Dutch language and communication skills are a plus.Candidates without EU work permit are invited to apply, and we would be able to... Laat meer zien
About The Cotton Group The Cotton Group SA/NV is the powerhouse behind some of Europe’s most trusted names in blank apparel and textile distribution, including B&C and Falk&Ross.On paper, we are a... Laat meer zien
Business and Requirements Analyst (BRA) – Level 5.Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job descri... Laat meer zien
Sales Effectiveness Analyst (Excellence) | 40 hrs/week We are looking for a proactive and analytical CRM & Salesforce Analyst to support the day-to-day operations of our Veeva CRM system — and Sal... Laat meer zien
Een werkplek waar je zelf het heft in handen mag nemen.Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.Waar iedereen je aanm... Laat meer zien
European engineering consultancy active across various industrial sectors such as large infrastructure works, process industries (life science, food & beverage, chemistry), energy, and transport.Pr... Laat meer zien
Ready to Join the Backstage Crew?.Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.At Bleckmann, we’ve been delivering on pro... Laat meer zien
Ben jij de Business Functioneel Analist die wij zoeken?.Wil je je carrière een boost geven bij een vooraanstaand consultancybureau? Werk je graag samen met getalenteerde collega's in een dynamische... Laat meer zien
A PROPOS DE NOUS: En tant que centre de recherche et d’innovation fort, dynamique et en pleine croissance, nous sommes constamment à la recherche de nouveaux collègues qui souhaitent contribuer à ... Laat meer zien
We are looking for an experienced Business or Functional Analyst with a minimum of 4 years' experience to join our Belgian team.You will work at our clients in the energy and public transport secto... Laat meer zien
Heb jij een passie voor auto's en geniet je van klantencontact? Vind je het leuk om auto's te configureren en bestuurders te ondersteunen na de verkoop? Dan is deze functie als Customer Agent iets ... Laat meer zien
Check out the role overview below If you are confident you have got the right skills and experience, apply today.Bel20 and Bel20-like companies.We help these leading companies deliver their key str... Laat meer zien
Specific expertise requirements:.Microsoft Visio, Axure, Balsamiq, Adobe Photoshop, Adobe Illustrator, Adobe InDesign).Minimum Post-secondary Education and Experience in ICT:.At least 4 years of st... Laat meer zien
Ingestic est à la recherche de : Business Analyst Medior Tu es motivé à t'engager dans la transition énergétique par des actions concrètes au cœur des systèmes d'information des acteurs du monde ... Laat meer zien
Ariad is currently looking for one of its clients for a Business Analyst with a strong process-oriented mindset.The experience expected from applicants, as well as additional skills and qualificati... Laat meer zien
Customer Service Representative (Hybrid).We are currently looking for a Customer Service Representative to join our team in a hybrid working model.This is an urgent position for a customer-focused ... Laat meer zien
Voor onze groeiende organisatie zijn wij op zoek naar een ervaren.Je werkt volledig remote vanuit België en speelt een cruciale rol binnen het HR- en Finance-team.Zelfstandig beheren van de volledi... Laat meer zien
As the world moves towards a greener future, the demand for raw materials—minerals and metals—is set to increase immensely over the next three decades.Europe faces a critical challenge in securing ... Laat meer zien
Ready to join the ride of your life?.Do you know the city like the back of your hand? Are you a multi-tasker who can be friendly to a customer while driving through the city in our Swapcar? Are you... Laat meer zien
