Senior Programme Officer

# About you To be successful in this role, we are looking for candidates to have the following skills and experience: **Essential criteria** 1. Demonstrated experience of programme administration or coordination, preferably gained within a Higher Education, secondary school, or similarly complex professional education environment. 2. Excellent organisation and prioritisation skills, with the ability to manage competing priorities, meet deadlines and maintain effective performance during busy periods. 3. Excellent attention to detail and accuracy, with the ability to work confidently with complex numerical and student data, maintain accurate records and meet reporting and compliance requirements to tight deadlines. 4. Excellent communication and interpersonal skills, with the ability to build effective relationships and manage expectations with a wide range of stakeholders, including academic staff, students and external partners. 5. Proven ability to work autonomously, exercise sound judgement and take ownership of areas of responsibility, including identifying and resolving operational issues. 6. Experience of managing student enquiries, complaints and service issues, with the ability to respond appropriately, resolve straightforward issues and escalate more complex matters when required. 7. Excellent working knowledge of IT systems, such as Microsoft and student records systems. 8. A positive, resilient and pragmatic approach, with the ability to adapt to changing priorities and work effectively in a fast-paced environment. **Desirable criteria** 1. Degree level or equivalent qualification or experience. 2. Knowledge of the UK secondary education context and/or experience working with schools, teachers or other education-sector stakeholders. 3. Experience of working with professional, statutory or regulatory requirements, quality assurance processes or external regulatory bodies. 4. Commitment to ongoing professional development and willingness to develop relevant skills and knowledge. 5. Experience of using virtual learning environments. **Downloading a copy of our Job Description** Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process. ## Further information At King’s, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university. The Equality Act of protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension. We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination. When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King’s guidance. We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible. Artificial intelligence (AI) is evolving rapidly, and we recognise its growing role in professional work. Applicants may use AI tools to support preparation of their application, for example to research the role or structure written responses. However, applications must reflect the applicant’s own work and experience. AI tools should not be used during interviews or assessment activities unless this has been agreed in advance as a reasonable adjustment. Further guidance on the use of AI in recruitment can be found here. We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day. We encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application. To find out how our managers will review your application, please take a look at our ‘ [How we Recruit]( pages. \[RM1\]Take from the JD