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Patrique Mercier Recruitment By Nellie
French Speaking Customer Support for Online Travel AgencyPatrique Mercier Recruitment By Nellie • BE
French Speaking Customer Support for Online Travel Agency

French Speaking Customer Support for Online Travel Agency

Patrique Mercier Recruitment By Nellie • BE
30+ dagen geleden
Vacaturetype
  • Op afstand
  • Quick Apply
Functieomschrijving

Patrique Mercier Recruitment FR specializes in connecting skilled professionals with exciting career opportunities. We are currently looking for a French Speaking Customer Support Representative for an Online Travel Agency. This position is perfect for individuals who are passionate about travel and committed to delivering exceptional service to French-speaking clients as they plan and manage their travel experiences.


Responsibilities

  • Provide outstanding customer support to French-speaking clients regarding their travel inquiries and bookings via phone, email, and chat.
  • Assist customers with questions related to itineraries, travel changes, and additional services offered by the agency.
  • Resolve customer complaints and issues promptly to ensure a positive travel experience.
  • Document customer interactions and maintain accurate records of inquiries and resolutions.
  • Collaborate with internal teams and travel partners to meet customer needs efficiently.
  • Stay informed about travel trends, regulations, and agency offerings to provide accurate and useful information to clients.
  • Collect and analyze customer feedback to help improve service quality and customer satisfaction.

Requirements

  • Fluency in French and English, both written and spoken.
  • Previous experience in customer service, preferably in the travel or hospitality industry.
  • Strong interpersonal skills and a friendly, customer-focused demeanor.
  • Detail-oriented with excellent organizational skills.
  • Proficient in utilizing customer service software and standard office applications.
  • Strong problem-solving skills and the ability to handle challenging situations calmly.
  • Flexibility to work varied hours, including weekends and evenings as needed.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • Free Greek Lessons, discounts and other perks
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French Speaking Customer Support for Online Travel Agency • BE

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