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Patrique Mercier Recruitment By Nellie
French Speaking Email Support SpecialistPatrique Mercier Recruitment By Nellie • BE
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French Speaking Email Support Specialist

French Speaking Email Support Specialist

Patrique Mercier Recruitment By Nellie • BE
30+ dagen geleden
Vacaturetype
  • Op afstand
  • Quick Apply
Functieomschrijving

Patrique Mercier Recruitment FR is excited to offer a great opportunity for a French Speaking Email Support Specialist. This role is perfect for individuals with a strong commitment to customer service and excellent written communication skills. In this position, you will be responsible for assisting French-speaking clients by responding to their inquiries via email, ensuring that their needs are met efficiently and effectively.


Responsibilities

  • Respond to customer emails in French, providing accurate and comprehensive information regarding products and services.
  • Assist clients with order-related questions, account issues, and general inquiries.
  • Troubleshoot customer problems and deliver effective solutions or escalate issues as required.
  • Document all customer interactions within the CRM system for proper tracking and follow-up.
  • Collaborate with fellow team members to maintain high standards of service quality.
  • Identify common issues in customer inquiries and communicate feedback to management for process improvements.
  • Stay updated on product knowledge and company policies to provide reliable assistance to clients.

Requirements

  • Fluency in French and English, both written and spoken.
  • Experience in email support or customer service roles is highly recommended.
  • Exceptional written communication skills with a strong emphasis on clarity and professionalism.
  • Strong analytical and problem-solving skills to handle customer inquiries effectively.
  • Ability to work independently and manage time efficiently in a remote environment.
  • Familiarity with CRM software and email management tools is an advantage.
  • Passionate about delivering outstanding customer service and building strong relationships with clients.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • Free Greek Lessons, discounts and other perks
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French Speaking Email Support Specialist • BE

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