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Everience Benelux
Onsite Technician 1st / 2nd Level Support (m/w/d)Everience Benelux • Brussels, Brussels, Belgium
Onsite Technician 1st / 2nd Level Support (m/w/d)

Onsite Technician 1st / 2nd Level Support (m/w/d)

Everience Benelux • Brussels, Brussels, Belgium
10 dagen geleden
Functieomschrijving

Job Description

  • Assist the client with first and second level support on workstations, mobility devices
  • Assist with infrastructures (installations, replacement, change, relocation, removal)
  • Provide support for computer systems in case of hardware and software incidents
  • Provide support for mobile devices (iPad, iPhone,) in case of software incidents
  • Provide support of inventory units (monitors, local printers, local scanners, and notebook docking stations) as well as support for local network printer systems
  • Receive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customers
  • Always demonstrate excellent customer service


Qualifications

Technical/Business Skills

  • Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory.
  • Monitoring and reporting of the production environment (dashboards, KPIs).
  • Monitoring and improvement of procedures and documentation.
  • Basic knowledge of Apple environment (iPhone).
  • Incident and request processing (ITIL – ticket tracking).
  • IT Support experience in a large enterprise environment.

Essential experience/skills

  • At least 3 years of onsite support and customer care is required.
  • Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit.
  • Motivation and real desire to improve and learn.
  • Organized, able to work independently, pragmatic, and hands-on approach.
  • Spoken languages: English (fluent), Dutch (fluent), French is a plus
  • Strong oral and writing skills adapted to a professional environment.



Additional Information

All our positions are open to both women and men and are, of course, open to people with disabilities.

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Onsite Technician 1st / 2nd Level Support (m/w/d) • Brussels, Brussels, Belgium

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