Assistant technical support engineer

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Introduction

Technical Dealer Support (TDS) is the first line support department for our markets and dealers globally. With a strong focus on technical enquiries, remote diagnostics and connected services, we ensure that our customers are offered a premium service and are helped in time. Using the latest technologies, we guarantee the improvement of internal processes and stay up to date with our service deliveries. We nurture intrapreneurship and personal development, offering plenty of opportunities to grow within the organization.

This is us, your new colleagues

We support dealers and customers worldwide with technical and diagnostic solutions for Volvo Trucks, Renault Trucks, Volvo Bus and Volvo Penta. Our passion for Volvo and its customers is what drives us to work together in an inspiring and thriving environment to find solutions but also to ensure quality and performance.

Do you just love to

• You work in a team finding technical and diagnostic solutions for internal and external customers,
• Your main activity is to assist Volvo Truck and Bus dealers.
• You are in contact with different stakeholders like dealers, designers and product engineers.
• You will work with different applications and have access to technical documentation to provide solutions.
• You handle the information from the international markets in such manner that repeated questions and problems from customers can be avoided and quality can be improved.

Are you the one?

• You have a technical background (automotive engineering) or, by experience, you have built up a broad technical knowledge.
• You have an analytic approach, problem-solving mindset and can interpret technical documentation.
• You understand how software applications work and can connect the dots when needed.
• You have experience working with computers and quickly adapt to new technology. You have hands-on experience with Python and are familiar with digitalization and automation tools. We are embracing a digitalization and automation journey, so your skills will help us shape the future of our support.
• You have good collaboration and communication skills.
• You have a natural feel for continuous learning and personal involvement
• You are fluent in English, and at least two other European languages (one of them preferably Italian)
• You are willing to work on shifts.

Ready for the next move?

We offer a solid package of compensation and benefits, plus you will enjoy:

• The opportunity to work in global and dynamic organization with highly skilled colleagues.
• A working environment that truly believes in customer success, trust, passion, performance and change.
• Regular opportunities for training and education to develop yourself continuously.
• 1 day of teleworking per week and 10 days of teleworking from abroad per year.
• Meal voucher & a company restaurant.
• Commuting allowance.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.