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Unique Belgium
Travel assistantUnique Belgium • Brussels Region, Belgium
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Travel assistant

Travel assistant

Unique Belgium • Brussels Region, Belgium
30+ dagen geleden
Functieomschrijving

Job Offer – Travel & Customer Care Assistant (DiscoverEU)

📍 Brussels – Full-time (40h/week)

💰 Salary: €2,435 gross/month

📅 Start date: June 2026

📅 Temporary assignment: Initial duration of 3 months (up to 5 months for candidates speaking German and/or Polish)

About the role

We are looking for a Travel & Customer Care Assistant to join an international team supporting the coordination of travel arrangements and participant assistance for the DiscoverEU programme.

This is a dynamic, hands-on position ideal for someone with strong communication skills, a customer-oriented mindset, and excellent attention to detail.

Key responsibilities

Travel & Customer Care Support

  • Respond promptly to participant enquiries via email and chat while respecting internal service level agreements (SLAs).
  • Coordinate travel logistics, including booking support, document verification, expense processing, and supplier invoice follow-up.
  • Identify, assign, and escalate complex cases to the appropriate team members.
  • Handle special travel cases such as accessibility needs, lost tickets, and rebookings.
  • Maintain accurate and up-to-date participant records.
  • Ensure compliance with internal procedures, data protection policies, and financial control guidelines.
  • Support daily team operations through administrative and coordination tasks.
  • Verify participant ID documentation and follow escalation procedures when required.

Administration, IT & Tools

  • Confidently use internal web applications and helpdesk platforms.
  • Work efficiently with IT systems, databases, and standard office software.
  • Ensure GDPR compliance and respect IT security protocols.
  • Promote sustainability initiatives and support environmental best practices within the organisation.

Profile

  • You are legally eligible to work full-time within the European Union.
  • You have excellent written and spoken English skills.
  • You are fluent in at least one additional EU language, preferably:
  • German,
  • Dutch,
  • or Polish.
  • You have a strong customer service mindset and professional attitude.
  • You are organised, detail-oriented, and able to manage priorities effectively.
  • You can work under deadlines while maintaining high-quality standards.
  • You enjoy working in an international and collaborative environment.

What we offer

  • A valuable experience within an impactful European project.
  • An international and supportive working environment.
  • A temporary assignment with possible extension depending on language skills.
  • A competitive salary of €2,435 gross/month.
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Travel assistant • Brussels Region, Belgium

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