Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager Data Center (Remote) • Machelen, VOV, BE
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Laat meer zien
Beschrijving van de functie Bouw jij mee aan de digitale ruggengraat van een logistieke grootmacht? Als IT Analyst Developer sla je de brug tussen complexe bedrijfsprocessen en innovatieve softwar... Laat meer zien
Business Development Manager - Luxaflex.Hunter Douglas is the world's leading manufacturer of window coverings and a major manufacturer of architectural products.We are a brand that you know and tr... Laat meer zien
Responsable Technique H/F — Mouscron.Check below to see if you have what is needed for this opportunity, and if so, make an application asap.L'entreprise cherche la personne qui portera ce chantier... Laat meer zien
Technicien de maintenance Data Center pour travailler sur Saint-Ghislain.Vous intervenez dans un environnement hautement sécurisé et critique, où la continuité de service est essentielle.While prof... Laat meer zien
Build AI that actually goes live, not just demos.Take the next step in your career now, scroll down to read the full role description and make your application.Are you a Medior AI Engineer ready to... Laat meer zien
Möbius is een adviesbureau dat organisaties in verschillende sectoren helpt bij het ontwerpen en implementeren van de beste oplossingen.Onze +140 collega's zijn actief in België en Nederland en beg... Laat meer zien
Sta jij graag met je voeten op de werf en je hoofd bij het overzicht? Dan is deze functie als Site Manager bij een klasse 8-bouwer iets voor jou! Jij bent de draaischijf op de werf en leidt project... Laat meer zien
The job location can be Leuven or Ghent.The Product Engineer is responsible for ASIC products from product development kick-off until end of life.The Product Engineer will be responsible for defini... Laat meer zien
As Regional Manager Brazil, you will act as the link between our Belgian organisation and our branches in Brazil.You will manage the day-to-day operations of one branch, support its further develop... Laat meer zien
Are you a natural leader with a passion for.Our solid foundation, forward-thinking vision, and strong team culture create the perfect environment for your next career step.Collaboration and clear c... Laat meer zien
Step into the future of aviation.R&I Avionics System Engineer.Working on cutting-edge European innovation projects you explore, challenge, and define high-level architecture while collaborating... Laat meer zien
Barco is seeking a Senior Electronics Design Engineer to join the R&D team responsible for developing the next generation of high‑end HiFi systems for Naim Audio and premium speaker solutions for F... Laat meer zien
Colas Belgium maakt deel uit van de groep Colas, wereldwijd de nummer 1 in de wegenbouw.Colas Belgium is gespecialiseerd in wegenwerken, stadsplanning en infrastructuur.Wij zijn één van de grootste... Laat meer zien
As ScioTeq continues to grow internationally, we are looking for an experienced.Operational Excellence Manager.ScioTeq is ready to scale efficiently and successfully support future growth.Reporting... Laat meer zien
All potential applicants are encouraged to scroll through and read the complete job description before applying.Je combineert technische expertise met een sterke projectmatige aanpak en zorgt ervoo... Laat meer zien
The Key Account Manager (KAM) is a field based position focused on selling Diagnostic Imaging products into hospitals, imaging centres, radiation oncology, etc.KAM is the primary owner of assigned ... Laat meer zien
We are looking for an IVVQ Engineer to lead system integration, verification, validation, and qualification activities across innovative, high-impact projects.In this role, you will oversee the ful... Laat meer zien
Functieomschrijving Word Project Consultant bij Unique Career: een unieke kans om je carrière te versnellen! Als Project Consultant krijg je de mogelijkheid om in korte tijd enorm veel ervaring o... Laat meer zien
Au sein de la cimenterie de Gaurain, vous rejoignez l’équipe informatique industrielle.Votre rôle est central pour assurer la continuité des opérations, la fiabilité des systèmes industriels et la ... Laat meer zien
