Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager - Data Center (Remote) • Villers-Le-Bouillet, WAL, BE
Interne Key Account Team Manager.Je combineert inhoudelijke expertise in key account management met sterk people management en fungeert als motor om het team structureel naar een hoger professionee... Laat meer zien
Beschrijving van de functie Ben jij een ERP-specialist met ervaring in implementaties, support en optimalisatie? Wil je evolueren van een projectmatige consultancyrol naar een functie waarin je éc... Laat meer zien
You will work on challenging projects, implementing and optimizing solutions for clients in the enterprise market, with a primary focus on wireless networks and technologies.Act as the primary poin... Laat meer zien
We zijn op zoek naar een ervaren Project Manager die bekend is met software implementaties en ERP.NORRIQ helpt haar klanten met hun digitale transformaties en levert advies bij software implementat... Laat meer zien
Mastering React, Vue, and Node.Architecting the system, mentoring the team.Supersonic is a technology-driven digital commerce agency, rooted in bMACH principles /b and powered by modern cloud infra... Laat meer zien
We are looking for an IVVQ Engineer to lead system integration, verification, validation, and qualification activities across innovative, high-impact projects.In this role, you will oversee the ful... Laat meer zien
SII Belgium is seeking a highly motivated and ambitious Industrial Project Manager to join our team.In this role, you will be responsible of end-to-end management of new projects for various client... Laat meer zien
The job location can be Leuven or Ghent.The Product Engineer is responsible for ASIC products from product development kick-off until end of life.The Product Engineer will be responsible for defini... Laat meer zien
As a green independent power producer with a diverse portfolio of remote assets, our operations depend on secure, reliable and standardized connectivity.Robust IT/OT connectivity is essential for o... Laat meer zien
Til je carrière in de civiele techniek naar een hoger niveau.Voor deze verantwoordelijke rol is het van belang dat je communicatief sterkt bent, daarnaast heb je:.Relevante hbo- of wo-opleid... Laat meer zien
Floridienne, rassemble les activités Life Sciences du groupe et est spécialisée dans l’extraction et la purification de molécules naturelles à haute valeur ajoutée destinées à des applications inno... Laat meer zien
NOWJOBS maakt deel uit van House of HR en is een 100% digitaal uitzendplatform voor studenten en flexi-jobbers.Sinds we in 2017 ons debuut maakten in de App Store….Ka-ching! We groeien en groeien, ... Laat meer zien
Möbius is een adviesbureau dat organisaties in verschillende sectoren helpt bij het ontwerpen en implementeren van de beste oplossingen.Onze +140 collega's zijn actief in België en Nederland en beg... Laat meer zien
The Key Account Manager (KAM) is a field based position focused on selling Diagnostic Imaging products into hospitals, imaging centres, radiation oncology, etc.KAM is the primary owner of assigned ... Laat meer zien
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Laat meer zien
NORRIQ Benelux zoekt een ervaren Project Manager met sterke ervaring in software-implementaties en ERP.Je leidt klantprojecten en stuurt het projectteam aan om succesvolle implementaties te realise... Laat meer zien
Dexis Belgium is dé marktleider in de Belgische distributie van verbruiksartikelen voor MRO (maintenance, repair and overhaul ).Met een uitgebreid technisch assortiment van meer dan 400.Dexis Belgi... Laat meer zien
Site Manager Multi-technique – Eau & HVAC (H/F/X).L'agence Vilvadis recrute pour un.Reconnue pour son organisation à hiérarchie horizontale et sa forte croissance, cette société offre une tranquill... Laat meer zien
