Technical Onboarding - €2.500 - €4.000 A Month
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Medior Customer Journey Expert - Digital Onboarding & Customer DataProjective Talent | Part of Projective Group • Brussels, Brussels Capital, BE
Sollicitaties worden niet langer geaccepteerd
Medior Customer Journey Expert - Digital Onboarding & Customer Data
Projective Talent | Part of Projective Group • Brussels, Brussels Capital, BE
13 dagen geleden
Functieomschrijving
Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.
Medior Customer Journey Expert – Digital Onboarding & Customer Data (Permanent position)
Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.
Brussels | Hybrid (up to 50% remote)
Full-time | Long-term consultancy/Integration via Projective Talent
About the role
Projective Talent is looking for a Medior Customer Journey Expert to strengthen a leading digital business banking environment. You’ll help shape and optimise end-to-end customer onboarding journeys — ensuring that processes are seamless, compliant, and focused on delivering a great experience.
Working at the intersection of technology, data, and customer experience , you’ll translate business needs into concrete digital solutions that make an impact.
Your responsibilities
- Design, map, and continuously improve digital onboarding and customer data journeys.
- Analyse customer needs and pain points to identify improvement opportunities.
- Collaborate closely with IT engineers and product teams to deliver practical, customer-friendly solutions.
- Validate features and processes through user testing and continuous feedback loops.
- Ensure compliance with KYC, GDPR, and internal risk management standards.
- Document procedures and prepare training or communication materials for broader teams.
Your profile
- University degree or equivalent experience.
- 3–5 years of professional experience, including at least 1 year in digitalisation, business analysis, KYC, customer data, or onboarding .
- Strong analytical and organisational skills, with hands-on project delivery experience.
- Fluent in English (French or Dutch is a plus).
- Able to collaborate across teams, bridging business and IT perspectives.
- Proactive, structured, and passionate about creating excellent digital customer experiences.
Why join Projective Talent
At Projective Talent, we match talented professionals with impactful projects in leading organisations across Belgium. We believe in a collaborative culture where autonomy, expertise, and growth go hand in hand.
- A learning environment with continuous development opportunities.
- A hybrid work model built on flexibility and trust.
- A supportive network of consultants who share insights and ambition.
- The chance to shape digital experiences that truly make a difference. xqknzec
Interested?
Send your CV
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Medior Customer Journey Expert - Digital Onboarding & Customer Data • Brussels, Brussels Capital, BE
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