Reporting to the Director of Operations, you drive the overall workshop performance: execution quality, lead times, cost control, safety, compliance and client relations.
You manage several workshop supervisors who themselves lead the technicians, and you are the site's operational authority: arbitration, priorities, technical decisions, people leadership.
What You Will Lead
Performance : Orchestrating the full workshop flow: planning, execution, quality control, invoicing preparation. Ownership of site KPIs (turnaround, cost per intervention, availability rate) with weekly and monthly reporting to management.
Client relations : Primary point of contact for all operational and technical matters: leading recurring review meetings, monitoring SLA compliance, proactively escalating deviations before they become issues.
Safety and quality : Supporting the Safety Advisor, leading root cause analyses on incidents, near-misses and quality deviations, then driving corrective actions through to closure.
Continuous improvement : Local deployment of Lean / 5S / flow optimization initiatives, with measurable gains. Updating procedures and work instructions.
Local technical procurement : Managing relationships with local suppliers and supporting procurement on spare parts availability and stock levels.
Day-to-Day Management
Coaching and developing supervisors: performance reviews conducted jointly with the Director of Operations, co-leading technician reviews.
Workforce planning (shifts, absences, overtime), approving leave and expense reports within the approval matrix, participating in recruitment and onboarding, organizing technical and safety training.
The Profile We Are Looking For
A proven operational manager from a demanding technical environment, able to run a workshop, unite a team of supervisors and technicians, and deliver on the client promise every day.
A data-driven approach, ease in multi-stakeholder environments, and the right balance between high standards and people care.
What defines you:
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