Program Manager - Print & Fulfillment

About Harte Hanks

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Harte Hanks is a global marketing services organization specializing in multi-channel B2B & B2C marketing solutions that connect our clients with their customers in powerful ways. Experts in defining, executing, and optimizing the customer journey, Harte Hanks offers end-to-end marketing services including consulting, strategic assessment, data, analytics, digital, social, mobile, print, fulfillment, logistics and contact center solutions. From visionary thinking to tactical execution Harte Hanks delivers smarter customer interactions for some of the world’s leading brands.

Role Introduction:

Join our Belgian team in Hasselt and play a key role in supporting high-profile international clients within the high-tech and pharmaceutical sectors.

This client centric role combines hands-on daily management, execution, strategic thinking, proactive communication, and a continuous drive to optimize processes, client experience, and program performance. You will coordinate end-to-end digital, print, fulfillment, and logistics programs, including vendor management, warehousing, inventory, packing, shipping, and global delivery operations.

We are looking for someone who thrives in a fast-paced environment, takes ownership, thinks beyond the obvious, and enjoys turning operational challenges into smart solutions. In return, you will join an energetic work-hard, play-hard team culture in Hasselt where collaboration, performance, team spirit, and having fun go hand in hand.

Key Responsibilities :

Program & Client Coordination

• Act as the day-to-day operational lead for assigned client programs
• Coordinate all client touchpoints (emails, tickets, calls) in a timely and professional manner
• Facilitate collaboration across internal departments and third-party vendors
• Support the account management teams with their daily client management activities where needed
• Coordinate ongoing program deliverables, reports, meeting notes, and documentation of/updating of project procedures
• Participate in weekly client calls and quarterly business reviews

Project Implementation

• Take ownership of project implementations from initial planning and client alignment through execution, go-live, and post-implementation optimization
• Maintain clear and structured implementation documentation, process flows, and operational procedures
• Continuously evaluate implemented processes and identify opportunities for further optimization, efficiency improvements, and enhanced client experience
• Ensure operational readiness and successful handover into daily business operations after project completion

Client Relationship & Quality Coordination

• Help developing trusted relationships with client services teams and key client stakeholders
• Monitor program health and ensure SLAs, KPIs, and quality standards are consistently met
• Drive process improvements and identify opportunities for optimization
• Handle escalations from issue identification to resolution
• Assist in preparing client audits and quarterly business reviews

Reporting & Financial Coordination

• Prepare internal and external reports (daily, weekly, monthly metrics)
• Support monthly invoicing activities with accuracy and timeliness

What You Bring

• Initial successful experience in a similar coordination, operations, or client service role—experience in pharmaceutical, fulfillment, or digital industries is a strong plus
• Strong client-first mindset, focused on understanding client needs and delivering measurable value
• Out‑of‑the‑box mindset to translating client challenges into clear, achievable solutions
• Ability to balance strategic thinking with operational hands‑on delivery to ensure solutions actually work for clients
• Ability to combine creative thinking with practical execution
• Analytical, process driven and critical mindset with a continuous improvement focus
• Comfortable working with figures and data
• Strong organizational, administrative and time management skills to handle various deadlines simultaneously
• Proficient written and verbal communication skills in English and Dutch (any additional language is a plus)
• Comfortable using Microsoft Office Suite (Excel, Outlook, PowerPoint, Word, Teams)
• Ability to communicate effectively with senior stakeholders, external partners and technical teams alike
• Eager to learn and pro-actively take ownership
• Professional Bachelor or university degree preferred

At Harte Hanks, we believe in creating a workplace where everyone has an equal chance to succeed, no matter their race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity and expression, veteran status, or any other protected characteristics. We embrace diversity and inclusivity, and we encourage you to showcase your individual strengths and experiences. Let's unleash your skills and expertise and make a positive impact together. xqknzec

We appreciate the interest of all applicants; however, only candidates who meet the required qualifications and experience will be contacted for further consideration.