Technical Business Analyst

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Technical Consultant – NCR Voyix Professional Services Retail Solutions

Location:Brussels area

Work area:Benelux Area (Primarily Belgium). Onsite with the customer 3 days a week

About NCR Voyix

At NCR Voyix, we are committed to driving innovation, simplifying customer experiences and ensuring growth for our clients. For nearly 140 years, we have been the global leader in consumer technologies, transforming digital commerce experiences across retail and restaurants. Our legacy of success and commitment to innovation empowers us to deliver platform-led technology and best-in-class services for our customers. We enable businesses to meet their goals, whether improving efficiency or building differentiated customer experiences.

From cutting-edge software to on-the-ground services, we exist to help businesses of any size turn everyday interactions into meaningful moments. NCR Voyix is headquartered in Atlanta, Georgia with approximately 15,000 employees in 35 countries.

Position Summary

In addition to having experience as a Business Analyst or Customer Product Owner, you have a technical background in IT and a strong grasp of the needs and preferences of retail customers.

You have experience in building lab environments, and deploying and troubleshooting software. You have a good general IT knowledge, and enjoy building, testing and troubleshooting IT systems

Possessing a minimum of 10 years of demonstrated market experience and adeptness in managing stakeholders, you excel in establishing clear expectations and effectively navigating operational work environments.

Key Areas of Responsibilities

·Deployment and Technical troubleshooting

oExperience with deploying, testing and troubleshooting software

oBuilding and testing retail lab environments, and technical troubleshooting in these environments

oCreating and reviewing configuration files – ideally JSON

oExperience with and working on agile projects.

oAbility to assist PM with sprint planning where required.

oDelivery of new software versions to the customer, including configuration changes examples and backward compatibly changes in case needed.

oAssure that all correct components have been installed and that basic sanity tests are run.

oValidate with sanity and integration test new functions developed against approved requirements.

oUtilise analytical skills, problem-solving capabilities, and in-depth solution knowledge to conduct readiness for deployment evaluations.

oIntegration support of various NCR Voyix products into a customer solution.

·Defect Analysis

oIdentify defects in the solution, and log and track them in our issue tracking tool

oAnalyse defects and provide diagnosis against original requirements.

oHelp develop testing requirements and plans to validate application changes and supporting business processes.

oTrain internal and external QA teams on what the functionality of developments is intended to achieve.

oProvision of technical project support on customer sites, up to customer project acceptance.

oWork closely with developers, QA teams, and customers for deeper analysis as required.

·Requirements Analysis

oCustomer focal point, understand customer business and technical solution & environment

oGather customer requirements on new features/changes proposed for POS and Self-Checkout systems.

oDraft epics in consumable format for all stakeholders with acceptance criteria.

oPropose design ideas, based on existing solutions to identify any potential adverse impacts.

oIdentify gaps and use previous retail and IT knowledge to analyze a range of options.

oFacilitate meetings/workshops to evaluate paths, keeping the colleague and shopper experience at the heart of what we do.

·Solution Design

oWrite Epics and/or user stories intended for a broad audience, achieving the balance between technical and non-technical information and other ad-hoc documentation to assist the customer in understanding the solution.

oOwn solution design sessions, working closely with development to achieve aims, whilst adhering to the roadmap.

oCross functional working to pull the solution together ensuring end-to-end thinking and achieving project timelines.

oReaching across multiple accounts for best practice and building rapport with Business Analyst team.

oFlexibility to react to fast changing customer requirements from original definition.

oStaying abreast of the internal product roadmap and releases to assess suitability for the customer.

·Stakeholder Management

oRun customer showcases, to update progress of developments and demonstrate functionality is achieving what was set out in solution design.

oFeed into wider reporting suite going up to programme level. Weekly status.

oPoint of reference for daily stand ups/defect calls.

oMaintain client relationships to ensure high customer satisfaction.

oIncorporating work with colleagues in different time zones.

Job Skills & Qualifications

·BS or MS degree in a business discipline or equivalent experience in an IT-related field.

·Experience with deploying, testing and troubleshooting software and IT systems

·Experience with software lifecycle, from eliciting original customer requirements, all the way through to go live in production and aftercare analysis. Ability to communicate effectively across various functional and multicultural groups in a complex, global environment.

·Ability to work effectively as part of a team, while often working independently and with little direct supervision to accomplish goals.

·Ability to recognize high-level opportunities for improvement and change.

·Ability to assimilate and apply new job-related information in a timely manner.

·Desirable: Hands on experience with Linux operating systems

·Desirable: Experience working with issue management tools such as Jira.

·Desirable: Experience with technology in retail environments

Selection Criteria/Qualifications

·Experience working on customer-facing projects.

·Experience working in an agile project environment.

·Experience working in retail and/or professional services.

Language skills: Native Flemish and French and Fluent English

Offers of employment are conditional upon passage of screening criteria applicable to the job