Senior Service Delivery Manager

Do you thrive at the heart of an organisation where everything comes together Are you energized by connecting people driving performance and creating impact Then Inetum might be exactly what youre looking for.

As a Service Delivery Manager you are the key link between our customers and our organization. You take ownership of the daily governance of large and complex IT outsourcing agreements and ensure everything runs smoothlyboth operationally and strategically.

You dont just manage servicesyou elevate them. By building strong relationships and spotting opportunities you help customers grow while continuously improving our internal ways of short you become a trusted advisor who truly makes a difference.

What youll do

• Drive strong SLA and KPI performance by working closely with Operations teams and translating data into actionable insights
• Build lasting customer relationships through regular reviews performance discussions and forward-looking ideas
• Take ownership of financials: monitor budgets safeguard margins and ensure accurate invoicing
• Act as a connector between Sales Solution Architects and Project Managers to bring new ideas to life
• Proactively identify opportunitiesfor your customer and for Inetumand lead them from idea to implementation

Qualifications :

• Youre a natural communicator who easily connects with people at all levels and across cultures. Switching between Dutch English and French feels effortless
• Youre confident in challenging the status quo influencing stakeholders and bringing people along in your vision
• You combine sharp organizational skills with a hands-on can-do mindset. Deadlines motivate you and you know how to prioritize what really matters
• You enjoy working autonomously take ownership and are comfortable making decisions
• You think at masters level have a solid grasp of MS Office and quickly adapt to new tools and technologies
• An ITIL certification or Service Manager is a plus but your passion for the ICT sector is what truly sets you apart

Additional Information :

• A high-impact role where you take ownership of complex infrastructure projects that shape customer success and business outcomes.
• A workplace that invests in you offering training opportunities certifications and support to further develop your project management and technical skills.
• The chance to coach and mentor junior project managers helping them grow while strengthening your own leadership capabilities.
• Variety in your work: youll collaborate with different customers across diverse industries and environments giving you broad exposure and constant learning opportunities.
• Autonomy and trust to drive decisions manage your team and shape project execution in a way that aligns with your expertise.
• Collaboration with strong technical teams engineers analysts architects giving you a chance to deepen your understanding of ICT infrastructure and operational practices.
• Career growth paths whether toward senior project leadership program management or specialized technology domains.
• A supportive PM community encouraging knowledge sharing best practices and continuous improvement.
• A culture that values initiative and ownership where your ideas to improve processes or customer experience are truly heard.
• A competitive and extensive remuneration package including:
  • Company car
  • Meal vouchers
  • Medical insurance
  • Group insurance
  • And other attractive benefits
• The opportunity to make a meaningful impact by delivering projects faster more efficiently and with outstanding customer satisfaction.

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1