Builder Manager

Description

We are Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer too, driving your performance and career growth, charting new paths, and improving the state of the world.

About the Role

Salesforce is hiring a Portfolio Leader to directly manage and grow a team of technical AI specialists deploying Agentforce solutions inside complex customer environments. This is a hands‑on leadership role for someone who can drive engineering excellence while operating at the executive level. This is not a traditional people manager, but a mission‑critical multiplier on the agentic frontier. You will lead a blended delivery team made up of two specialist functions: Forward Deployed Engineers (Technical Builders – who design, build, and deploy AI Agents directly in customer environments) and Deployment Strategists (Strategic Builders – customer‑facing advisors who shape AI strategy, define use cases, and drive adoption). Together, these teams work alongside customers to co‑build and deliver agentic AI solutions on a single large enterprise account or across multiple engagements simultaneously. You’ll set the engineering standards, unblock complex customer deployments, and scale the talent that’s shipping production AI today.

The Builder Leadership Experience

• Delivery Team Coordination: You own the capacity planning, talent acquisition, and staffing that ensures your cross‑functional squads have the horsepower to deploy Agentforce at enterprise scale.
• AI‑Augmented Leadership: Your team ships solutions using a best‑in‑class suite of AI tools (Cursor, Claude, and Salesforce coding products like Vibes). You will foster an inclusive, high‑energy, and psychologically safe engineering culture where builders iterate fast and continuously level up.
• Direct Product Influence: You stand at the center of the product feedback loop. Partner directly with the Product and Engineering organizations on pilot programs and beta rollouts, turning raw field insights from high‑stakes deployments into features on the Agentforce core roadmap.

What You’re Actually Building & Execution

Leadership & Team Excellence

• Scale Elite Talent: Recruit, mentor, and develop the next wave of Technical and Strategic Builders. Drive technical excellence, structure career growth, and foster an environment where shipping high‑quality, production‑ready systems is the norm.
• Maintain Operational Velocity: Monitor key delivery metrics, coach your teams on optimization, and run hard on complex customer escalations. You ensure your teams move from sketch to deployable in weeks, not months.

Technical Strategy & Authority

• Ultimate Technical Authority: Serve as the final technical escalation point for your portfolio. Maintain deep architectural judgment across the Salesforce platform, advanced LLM techniques, data pipelines, and agentic orchestration.
• Guide Enterprise Implementations: Unblock complex data readiness, tool integration, and multi‑agent orchestration challenges. Step in directly to help your teams assess customer technical readiness, remove deployment barriers, and codify standardized, repeatable delivery methodologies.

Customer & Business Impact

• Drive Agentic Adoption: Build and anchor strong executive‑level relationships within your customer portfolio, ensuring flawless Agentforce activation, rollout, and sustained production value.
• Accelerate Portfolio Performance: Operationally run your account portfolio with engineering rigor – monitoring health, delivery velocity, and core consumption metrics to accelerate progress toward customer business outcomes.
• Cross‑Functional Alignment: Partner lock‑step with Services, Account Success, and Product teams to help enterprises activate and consume Agentforce quickly, moving customers from pilot to production at hyper‑speed.

You're Our Builder Lead If…

• You Have Proven Leadership: 4+ years of direct people management or high‑impact technical leadership steering cross‑functional engineering or technical teams. You have a track record of hiring, mentoring, and scaling technical talent.
• You Bring Advanced Technical Depth: Deep architectural understanding of AI, LLMs, and the Salesforce ecosystem. You have hands‑on experience with enterprise software implementation, data modeling, API integration, and AI deployments.
• You Own the Agentforce & Data Cloud Blueprint: You possess direct, hands‑on experience architecting or deploying Salesforce Data Cloud and the Agentforce platform. You don’t just understand the tech stack – you know how to orchestrate it to unblock enterprise scale and drive immediate production value.
• You Lead with an Enterprise Customer Focus: Strong background navigating high‑touch customer strategies at a global level, paired with exceptional executive‑level communication and influence skills. You can hold your own in a room with customer CTOs and enterprise architects.
• You Have a Ship‑It Mindset: Exceptional problem‑solving instincts, extreme resourcefulness, and a “get‑things‑done” demeanor. You thrive at the technical helm where code is being actively shipped, not just talking about it.

Nice‑to‑Haves

• Hands‑on experience building multi‑agent systems, prompt engineering pipelines, or deterministic AI guardrails.
• Familiarity with cloud data platforms (Snowflake, Databricks, BigQuery) and enterprise data pipelines.
• Relevant Salesforce certifications (Advanced Admin, Service Cloud, Data Cloud, Sales Cloud, or Agentforce Specialist).

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