Operation Manager- DENZA (Belux)

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

About the Role:
As BYD's Operations Manager, you'll spearhead key aspects of our automotive business in Belgium & Luxembourg. Your role involves optimizing vehicle inventory, managing logistics, and enhancing customer satisfaction. You'll collaborate closely with sales and marketing teams, oversee supply chain management, and lead a local operations team. If you're ready to drive innovation and shape the future of sustainable transportation, we encourage you to apply and become a key player in our Operations team!

Key Responsibilities:

• Keep vehicle inventory and quality at reasonable range to fulfill the orders of Belgium and Luxembourg.

• Maintain logistics damage to lower level through various means or with the help of third-party agencies, and promptly make relevant claims.

• Provide spare parts or tools support for VPC, PDl, logistics damage or product defect repair, and technical upgrades of vehicles.

• Identify potential risks, take measures in advance to avoid accidents, additional expenses, or delays.

• Collaborate closely with sales and marketing departments to promote BYD's products and services and enhance the brand's influence in Belgium and Luxembourg.

• Manage business relationships with compound and logistics partners, ensure the work to be done in compliance with BYD standards, so to provide customers with first-class products and services.

• Resolve customer complaints and concerns in a timely manner, improve customer satisfaction and continuously exceed customer expectations.

• Promote BYD's vehicle quality control process, implement training and supervision of quality control documents.

• Develop operational department budgets, analyze key performance indicators, and make data driven decisions to improve profitability.

• Recruit and manage local operations team, setting performance goals for members and conducting appraisals.

• Continuously innovate, formulate, and implement effective strategies, leading the operational strategy and development direction of the automotive business.

• Perform all other duties and tasks as assigned by the line manager.

Main requirements:

• Fluent English, Dutch or French as mother tongue.

• Bachelor and above in Business management, supply chain.

• At least 8+ years’ experience, preferably in the automotive sector.

• Professional PC user skills (MS Excel, Word, PPT). Excellent communication and organization skills.

• Management of supply chain and warehouse storage.

Performance and experience-based competitive remuneration

• Department & company-wide teambuilding events.

• An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.

Location: Brussels
Type of Employment: Full-time