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Ubique Systems
IT Support Specialist - WorkplaceUbique Systems • Brussels, Belgium
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IT Support Specialist - Workplace

IT Support Specialist - Workplace

Ubique Systems • Brussels, Belgium
1 dag geleden
Functieomschrijving

IT / Workplace Support Technician



Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.

Location: Brussels, Belgium


Languages: French, English & Dutch – mandatory


Work Mode: Full week / On-site


Service Start: 1 October 2026


Role Overview

We are looking for an experienced Workplace Support Technician to join the GEMS-IS Helpdesk & Workplace Solutions team in Brussels. The role focuses on 1st & 2nd line IT support, workplace technologies, end-user support, mobile devices and workplace projects within a large enterprise environment.


Key Responsibilities

  • Provide 1st & 2nd line support via phone, email and in person.
  • Handle, coordinate and follow up on IT incidents and service requests.
  • Provide end-user support for laptops, desktops, smartphones, tablets and mobile devices.
  • Troubleshoot and resolve hardware/software incidents.
  • Configure, install and maintain Windows and Mac workstations.
  • Manage Workstation/IT assets.
  • Provide VIP IT and proximity support.
  • Coordinate with internal teams and external suppliers to resolve technical issues.
  • Prepare and maintain support documentation.
  • Contribute to Workplace transformation, innovation and improvement projects.
  • Support workplace and mobile architecture initiatives at a conceptual level.
  • Work within IT service management processes and agreed SLAs.


Mandatory Functional Skills

  • Advanced Troubleshooting
  • Advanced Proximity / On-site IT Support
  • Advanced Helpdesk / Hotline Support
  • Advanced Mobile Services Support – smartphones, tablets & MDM
  • Advanced VIP IT Support
  • ITIL – desirable


Candidate Profile

  • 5–8 years of Workplace / EUC / Helpdesk support experience.
  • Experience supporting 1,000+ users in a large enterprise environment.
  • Strong customer-facing and communication skills.
  • Able to work independently and as part of a team.
  • Strong analytical and problem-solving skills.
  • Comfortable working under pressure and taking ownership of issues.
  • Service-oriented with an interest in modern workplace technologies. xlxgzvr
  • Experience in a Trading environment is an advantage.


Languages – Mandatory

  • French
  • Dutch


Key skills:

Workplace Support | Windows 10/11 | Office 365 | Mac OS | Active Directory | 1st/2nd Line Support | VIP Support | Proximity Support | Mobile/MDM Support | Troubleshooting | French + Dutch + English

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IT Support Specialist - Workplace • Brussels, Belgium