Dutch speaking Customer Representative, for Greece Office

Position: Customer Service Representative

Location: Athens Greece

Work model: On-site 100% (possibility of Work From Home upon finalizing 3 week onsite training)

Employment type: Full-time

Salary : 1500 EUR per month (x14 salaries)

300 EUR reimbursement travel reimbursement
21 day accommodation

DUTIES AND RESPONSIBILITIES:

• Handle all incoming contacts from clients / guests
• Serve as the main point of contact via telephone ensuring efficient call handling and clear professional communication.
• Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
• Act as a key focal point for our leading accommodation partners by answering basic questions & queries about rooms modifications rates and/or availability extranet tooling usage etc.
• Use adequate tools processes and/or methods to ensure the provision of accurate valid and complete information
• Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners.

REQUIREMENTS:

• Native/fluent in Dutch & fluent in English (at least B2 level) both oral and written
• Ability to identify apply and explain your product and/or service expertise with clarity
• Ability to cover morning weekend and afternoon shifts on rotation with colleagues
• Tech savvy and full proficiency with MS Office products
• Resident of Greece or ability to relocate under short notice
• Working schedule: shift rotation Monday to Sunday from 09 AM - 12 AM (midnight). 2 days off per week.

BENEFITS:

• Excellent remuneration package based on experience skills and performance
• Relocation support
• Be part of a dynamic and creative team with positive and friendly atmosphere
• 25 days annual leave per year
• Meal allowance
• Guidance and tools to reach your full potential
• 50 EUR meal allowance
  Performance bonus (4-11% after training period)
  Extra payment and Sunday & public holidays work as well shifts extending after 10 PM!

Employment Type : Full Time
Experience: years
Vacancy: 1