Business Process Owner Fulfillment Transfer, Quality & Stock Operations

As the Business Process Owner for Fulfillment Transfer, Quality & Stock Operations, you are responsible for the end-to-end ownership of an L1 or L2 business process and underlying L3 processes including the governance, performance and continuous improvement of its associated L2 capabilities. You play a pivotal role in aligning process design with enterprise strategy, driving operational excellence and ensuring adoption through effective change management.
You act as a strategic integrator, ensuring that business requirements, technology solutions and organizational structures are seamlessly aligned. This includes leading cross-functional process design, governing process performance and being a key stakeholder in transformation programs that deliver measurable business value.

Your role and responsibilities

Strategic Process Ownership

• Define and govern the strategic direction and vision for assigned L2 processes.

• Design, develop and maintain to-be processes and maturity roadmaps.

• Ensure integration with business strategy, digital transformation, IT and Data frameworks.

• Drive specific process improvement initiatives.

Detailed Process Design & Implementation

• Lead the analysis of the current (as-is) process landscape and drive the design, documentation and deployment of Level 3 (L3) processes within your Level 2 (L2) domain, ensuring alignment with the TVH North Star vision.

• Translate business requirements into standardized, scalable and future-proof process designs.

• Drive global process harmonization, balancing standardization with smart localization where needed.

• Leverage as-is insights to ensure transparency of business impact, inform design decisions, and enable measurable process adoption.

Change Management & Adoption

• Deploy change management strategy for assigned processes to ensure business readiness.

• Partner with change and training teams to define impact assessments, training materials and communication plans.

• Act as a change leader to ensure effective adoption and stakeholder buy-in.

Performance Management & Continuous Improvement

• Define and monitor process KPIs and health indicators.

• Conduct root cause analysis and manage process improvement initiatives.

• Promote a culture of continuous improvement, leveraging Lean, Six Sigma or Agile.

Stakeholder Engagement & Governance

• Act as the key business partner for Transformation Office, IT, data, compliance and operational leaders.

• Represent the process domain in transformation boards and governance forums.

• Manage the process governance model, RACI structures and decision-making bodies.

How to succeed / Your profile

• Bachelor's or Master’s degree in Business, Supply Chain, Engineering or a related discipline.

• 5+ years of experience in business process ownership, process architecture, or transformation leadership roles.

• Proven success in leading end-to-end process design and execution in global organizations.

• Experience with change management frameworks (ADKAR) and driving adoption at scale.

• Deep expertise in process management and design methodologies (e.g., BPMN).

• Strong business and strategic acumen, with an ability to balance global standards and local needs.

• Excellent stakeholder management, facilitation and cross-functional leadership skills.

• Proficiency in process modeling and governance tools (Jira, LeanIX)

• High comfort with technology, data integration and enterprise change initiatives.

• Strong communication skills with the ability to influence at all organizational levels.

What's in it for you

You will become part of a people-oriented company where your well-being really matters. Flexible working hours, work from home possibilities, 20 days holiday and 12 WTR days within a 40-hour week. At our headquarters you will also discover our TVH Park, a green area where you can move around and have the possibility to relax, meet or have lunch. Furthermore, we also offer:

• An attractive salary package with extra-legal benefits such as group and hospitalization insurance, luncheon vouchers, company car, corporate restaurant, ...

• An exciting position in an international company with a family atmosphere where people are at the center.

• You are part of a dynamic entrepreneurial team that is fast-growing and at the center of the transformation.

• You arrive in an innovative, progressive and technological environment.

• Numerous opportunities for personal development, among other things through permanent guidance and professional (internal/external) training courses.

• Fun afterworks and other optional events (e.g. TVH Kaffee).

People are at our heart

TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.

About TVH

TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.

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