Employé Administratif h/f/x

Reporting and service data management:
• Provide timely and accurate reporting based on service tickets.
• Search, verify and consolidate the relevant information contained in tickets.
• Prepare SLA reports, KPI reports, dashboards and clear management information.
• Ensure the quality, completeness, consistency and currency of reporting data.
Reporting process improvement and automation:
• Improve and automate the current reporting processes, which are still partly manual.
• Use advanced Microsoft Excel functionalities to optimize data processing and reporting.
• Identify automation opportunities using Power Automate and, where relevant, VBA.
• Maintain dashboards and contribute to continuous improvement initiatives.
Service Delivery support:
• Support the Services Delivery team with administrative and analytical tasks.
• Translate operational data into accurate and understandable information for internal stakeholders and management.
• Organize and prioritize tasks independently, while respecting reporting deadlines and quality requirements.
• Take on other related tasks when required, while reporting remains the priority of the role.
KEY PERFORMANCE INDICATORS
• Timely delivery of SLA and management reports.
• Accuracy and quality of reporting data.
• Level of automation achieved in reporting processes.
• Availability and currency of dashboards.
• Internal customer satisfaction regarding reporting.
• Number and quality of identified improvement initiatives.

Security wereld in België en Nederland.

Education, Knowledge & Work Experience:
• Relevant higher education or ongoing studies in office management, business management, administration, data analysis or a related field.
• Strong knowledge of Microsoft Excel, including PivotTables, advanced formulas, data modelling and dashboarding.
• Strong analytical skills and experience with data analysis.
• Experience with KPI development, SLA reporting and data quality management is an asset.
• Knowledge of ITIL processes and experience with CMDB environments are assets.
• Experience with Power Automate, VBA, Grafana or similar tools is an asset.
Required skills:
• Strong analytical mindset and administrative accuracy.
• Structured way of working and excellent attention to detail.
• Ability to work independently and to prioritize tasks.
• Results-oriented and quality-focused approach.
• Excellent written communication skills.
• Ability to translate data into clear management information.
• Proactive attitude and focus on continuous improvement.
Languages:
• Very good knowledge of Dutch, as communication is mainly internal.
• Good knowledge of French and English is an asset.

Practical information:

• Work location: Schaerbeek, Brussels.
• Minimum half-time availability.
• The position is open to an internship or junior profile, with the possibility of permanent employment for the right candidate.

Continious Learning &Growth

Develop your expertise in reporting, automation, business intelligence, and service management while working with modern Microsoft technologies.

Career Opportunities

This position is open to junior professionals and interns, with the possibility of a permanent role for high-performing candidates.