Service Delivery Support Engineer..

Spektrum supports apex purchasers (NATO UN EU and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services specialised aerospace and defence sales delivery and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATOs member countries and its partners. The agency was established in 2012 and is headquartered in Brussels Belgium.

The NCIA provides a wide range of services including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATOs communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATOs military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATOs mission to detect deny and defeat threats to its communication networks.
• Information Management: The NCIA manages NATOs information technology infrastructure including its databases applications and servers.

Overall the NCIA plays a critical role in ensuring the security and effectiveness of NATOs communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATOs principal C3 capability deliverer and CIS service provider. It provides maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV and when required stand together in the face of attack under Article V.

To provide these critical services in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorises: NATO International Civilians (NIC)s Military (Mil) and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID 2024-0235
Role Duties and Responsibilities
The Engineer will participate in the daily reporting and planning activities (daily
stand-ups) as well as the participation in workshops events and
conferences related to the supported services as requested by the Service Delivery
Manager(s);
The Engineer will have to resolve tickets covering a wide range of Level 2 and Level
3 activities for example:
o Install maintain monitor and support the JSSC services (Intel-FS ANB
Release Server CoreGIS HMART CSD IPL/IWS ICMT AOSS NAMIS
NABIS REACT) mainly in support of Operations Missions and NATO
exercises;
o Provide timely response and resolution to all support tickets (incidents service
requests changes internal activities) following the internal processes;
o Escalate issues to level 3 support team as appropriate support in the
troubleshooting and debugging of found issues (document and escalate trouble
tickets from ITSM into Azure DevOps work items as well as support in their
resolution and testing);
o Offer Subject Matter Expertise for the JSSC applications to the user community
and to COIs (supporting the Requests For Information);
o Get involved in User Acceptance Testing for new software releases in both
organizing and test execution (supporting the Change Requests);
o Apply patches and install ISR software updates coordinate outages (according
to agreed Approved Service Interruptions Security Audit Findings regular
software updates);
o Participate in NRF/ARF/Enterprise CABs as needed to support new software
releases in the validation and verification process (support to Change
Requests);
o Provide support in maintaining the NATO Software Factory infrastructure user
and rights management software updates and internal activities;
o Interface between JSSC applications and inter-operable FASes from other
Business Areas;
o Participates in on-call support. He/she also adheres to flexible 8 hrs/5 days a
week shifts which may be scheduled on-demand based on operational needs.
This scheduling flexibility ensures that the duty activities can start earlier or
later in a day providing consistent and adaptable support in alignment with the
organizations requirements.
Essential Skills Experience and Certifications
Experienced system engineer with proven level 2/level 3 support roles in a
multinational and/or military organisation of minimum 5 years in various roles
(Windows Server Administration Windows Client Administration Active Directory
Administration Network Administrator Virtualization IIS web hosting Linux
hosting Linux Administration Ansible Containerization)Microsoft SQL Server
Administration knowledge (installation configuration maintenance backup
policies);
Remote server administration;
Knowledge of DNS DHCP WSUS GPOs;
MS SQL scripting knowledge data consistency and data clean-up based on
consultation with the user community and development team;
Azure Devops experience;
Hardware and software configuration of Server hosting platforms custom disk
configurations with specific storage controllers RAID configuration redundancy
and safety approach in all levels of designing in implementing of the solutions

Very good virtualization skills preferably on vmWare with System Center
integration
Good knowledge of Powershell scripting and/or Python
xml file manipulation xsds validation and maintenance and automation done
through Powershell/scripting
Must have excellent spoken and written English communication and presentation
skills as demonstrated by recent experience (within the past 5 years);
Must have proficiency in the office Suite Reporting tools;
Must have excellent understanding and experience of network communication
protocols TCP/IP OSI layers Firewalls and Security principles
Must demonstrate the ability and self-motivation to work on his/her own but must
also work well within groups as part of a team;
Must demonstrate an ability and keen sense for problem-solving.
Motivated good communication skills team player.
Able to work independently with minimal supervision.
Knowledge of NATO responsibilities and organization.
Desirable Skills Experience and Certifications
Desirable skills: previous knowledge of NATO FASes constitute and advantage
Desirable experience in various areas of Software Engineering including:
o Software design implementation and testing;
o Programming languages techniques and methodologies associated with
the duties described above
o Very good knowledge of commonly used standards and best practices
for software engineering including design patterns
Desirable knowledge/Exposure to technologies like WSO2 Kafka Apache
Camel Redis PostGres Neo4J Angular Elastic Search XSLT OData
o Java development;
o Agile software development methodologies.
Knowledge and experience in:
o Application server technologies;
o Multi-tiered distributed systems
o Service-Oriented Architectures
o Relational data base management systems
o Web authoring design and administration tools
o C# HTML5 and modern JavaScript/TypeScript frameworks Web
Services
Previous experience in NATO FAS support software lifecycle support
knowledge of NATO policies and process
Working Location
Mons Belgium
Working Policy
On-site
Travel
Some travel to other NATO sites may be required
Security Clearance
Valid National or NATO Secret personal security clearance

Required Experience:

IC

Employment Type : Full Time
Experience: years
Vacancy: 1