Join Axians where innovation thrives on trust and autonomy and where every challenge is an opportunity to create technology with impact.
Trainer Application Support Agent
What We Are Looking For
We are looking for an Application Support Specialist to join our team and contribute to the delivery and maintenance of critical digital this role you will provide functional and technical support investigate and resolve application issues collaborate with stakeholders and development teams and help ensure the reliability performance and continuous improvement of supported applications. The ideal candidate is proactive service-oriented and enjoys working in a dynamic and collaborative environment.
What You Will Do on a Daily Basis
Receive and log requests/ incidents & questions from users provide technical support investigate problems and determine appropriate actions.
Ensure and perform all communication with the end-users;
Participate to meetings with the development team.
Provide services to all stakeholders according to ITIL best practices; handling and documenting all requests;
Improving documentation and creating FAQs based on received calls
Writing user manuals for information systems.
Writing web documentation.
Prepare and deliver training courses on information systems to different stakeholders.
Your Key Skills
Proven knowledge in end user assistance and support of information systems
A first successful experience in user support (minimum 1 years)
Higher education or equivalent overall experience
European level C1 in English is mandatory
Have good analytical skills and quickly understand process
Be solution oriented as well proactive and reactive to any problem
High communication skills and ensure customer satisfaction
Ability to work in an international/multicultural environment
Strong team player with excellent relationship skills
You are stress resistant and are able to impart knowledge at various levels
Any other language is an asset
ITIL Foundation Certification is a plus
What We Offer
Multicultural Environment:You will work alongside professionals from all over the world fostering a diverseand enriching workplace.
Diverse Projects:Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions.
Skill Development:Work in a knowledge-driven environment where youll continually develop both technical and professional skills through exposure to complex projects.
Long-term Opportunities:Our partnerships with European Institutions offer stable long-term roles where you can make a real difference on a European scale.
Contributing to European Initiatives:Make a meaningful impact on regional and global challenges.
Axians is the VINCI Energies brand dedicated to Information Technology and Digital Transformation. With an international presence and a people-to-people approach we combine technology innovation and proximity to create real impact for organizations and society.
Submit your application
At Axians we believe that talent does not fit a single profile. We value diversity and promote an inclusive environment where everyone has the opportunity to grow and contribute. If you have a disability or impairment we are committed to ensuring equal opportunities throughout the recruitment and onboarding process. Whenever needed we provide reasonable accommodations so that you can participate on an equal basis. If you need any accomadation please reach out towith the subject
Required Experience:
Unclear Seniority
Employment Type : Full Time
Experience: years
Vacancy: 1
Trainer Application Support Agent • Brussels, Ontario, Belgium
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