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AVT
Service Operations CoordinatorAVT • Aalst, Flemish Region, Belgium
Service Operations Coordinator

Service Operations Coordinator

AVT • Aalst, Flemish Region, Belgium
1 dag geleden
Functieomschrijving

About the Company

We are looking for a Service Operations Coordinator to support our service operations in the region and ensure a smooth and professional experience for both our customers and field service teams.


About the Role

This is a key coordination role, serving as an important link between our customers, Field Service Engineers, Sales team, and headquarters. The position is responsible for coordinating service activities, supporting day-to-day field operations, and ensuring effective follow-up of customer requests and service-related processes.


Responsibilities

  • Coordinate and confirm onsite service visits with customers and Field Service Engineers.
  • Plan and schedule preventive maintenance visits for customers under service contracts.
  • Monitor the AVT EMEA service inbox, respond to customer requests, and open service calls in the relevant systems.
  • Follow up on spare parts and service-related processes, including shipments, invoicing, and delivery tracking.
  • Support the Field Operations Manager with ongoing operational and administrative activities.
  • Maintain clear communication and follow-up with customers throughout the service process.
  • Work closely with Field Service Engineers, Sales, headquarters, and other internal teams to ensure effective coordination and timely resolution of customer needs.
  • Support regional service projects and additional operational activities as required.


Qualifications

  • Fluent in English, Dutch, and French, both written and spoken. An additional European language is an advantage.
  • Previous experience in customer service, service coordination, operations, or a similar role is an advantage.


Required Skills

  • Strong customer and service orientation.
  • Excellent organizational skills with the ability to manage multiple tasks and priorities simultaneously.
  • Strong verbal and written communication skills.
  • High attention to detail and strong follow-up capabilities.
  • Proactive, independent, and comfortable taking ownership of tasks.
  • Ability to work effectively under pressure in a fast-paced, international environment.
  • Strong interpersonal skills and the ability to work effectively with multiple internal and external stakeholders.


Equal Opportunity Statement

We are committed to diversity and inclusivity.


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Service Operations Coordinator • Aalst, Flemish Region, Belgium

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