Customer Success Manager

Who we are ?

The goal of Doctoranytime is to revolutionize healthcare in Europe and Latin America. More specifically Doctoranytime's tools aim to facilitate the access to healthcare for patients and simplify the daily life of practitioners. Doctoranytime seems to obtain this goal, because since they entered the Belgian market in 2016, they have known a rapid growth and try to take advantage of their brand to open the market to telemedicine.

Looking at the numbers, you can see proof of this. Because, thanks to the Saas technology Doctoranytime offers, they are currently working with more than 6.000 medical professionals. Moreover, doctoranytime.be generates today 1.700.000 visits per month. All of this because they seek to be the number one platform to bring patients and practitioners together.

Job description :

What if finding an job was as easy as finding a doctor ? We are searching for a Junior Customer Success Manager to complete our great team that is composed of 5 young and passionate professionals. Our aim is to optimize the profile of our practitioners and ensure a maximum level of satisfaction among them but also among our thousands of patients. (How ambitious! No :) )

Your main mission within Doctoranytime will be to strengthen customer relationships and optimize customer web pages. The missions you will be entrusted with will be :

• Consolidate customer relations
• Perfecting customer web pages
• Support them in the use of Doctoranytime and the different functionalities of Doctoranytime
• Establish a relationship with them and offer them the appropriate services for their situations
• Digitalise the health sector
• Build customer loyalty

Your profile and benefits :

What do you need to help us?

• You have good language skills (native NL & professional FR)
• You have an entrepreneurial spirit with a real interest in Start-ups and in the Health sector
• You like the contact with customers
• You are full of ideas and you like to find solutions
• You like to work in a team, you are energetic and always in a good mood
• You want to revolutionize access to care and simplify the daily life of a healthcare professional

What can we offer you?

• Comfortable salary package with commissions
• Full DKV insurance
• Working in a rapidly changing environment that is growing stronger despite the health crisis
• 2 days of homeworking per week
• An open and transparent corporate culture
• A real impact on the growth and evolution of the company
• The opportunity to create a better healthcare experience for millions of patients
• Working with a super motivated and dynamic dream team! Afterworks, Sports and Team Building
• Responsibilities, autonomy and take up real challenges (We don't hire people to make our coffee ! :) )

Hiring process :

• First interview to match expectations and see the cultural fit
• Second interview to have a closer look at the missions
• For the third interview, a case study