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Help Desk ConsultantSansaone • Brussels, Ontario, Belgium
Help Desk Consultant

Help Desk Consultant

Sansaone • Brussels, Ontario, Belgium
5 dagen geleden
Functieomschrijving

We are currently looking for an IT Service Desk Back-up Service to complete our team. The selected consultant will mainly: Call and mail intake1st and 2nd line services creation and follow up of tickets in Helpdesk ticketing tool execution of several technical actions based on processes and checklists.

Key Responsibilities:

  • Create update monitor and follow up on incidents and service requests using the Helpdesk ticketing tool.
  • Diagnose and resolve hardware software network and user-related issues.
  • Execute technical tasks according to defined processes procedures and checklists.
  • Manage user accounts and access using Active Directory.
  • Configure troubleshoot and support Windows 10 and Windows 11 environments.
  • Provide support for Microsoft 365 and basic Microsoft Office applications.
  • Assist with the staging configuration and deployment of user hardware including PCs and peripherals.
  • Provide basic support for meeting room technologies videoconferencing smartphones Wi-Fi VPN and VoIP services.
  • Escalate complex incidents to the appropriate technical teams when required.
  • Ensure clear communication and timely follow-up with users throughout the incident resolution process.

Required Skills & Experience:

  • Minimum 5 years of hands-on experience supporting and troubleshooting Windows 10 and Windows 11.
  • Good knowledge of Microsoft 365 / Office 365.
  • Basic knowledge of software such as MS Visio and Adobe products.
  • Basic knowledge of DOS commands.
  • Experience with Active Directory including user and access management.
  • Knowledge of ITIL practices; ITIL certification is mandatory.
  • Basic knowledge of VoIP technologies.
  • Experience with TCP/IP networking including:
    • VLANs
    • Power over Ethernet (PoE)
    • Wi-Fi
    • 802.1X
    • Horizontal cabling
  • Basic understanding of videoconferencing and meeting room technologies.
  • Basic troubleshooting knowledge of smartphones and GPRS/mobile connectivity.
  • Basic knowledge of Wi-Fi troubleshooting.
  • Experience staging and preparing end-user hardware including PCs.
  • Basic knowledge of PC hardware printers and other peripherals.
  • Basic understanding of VPN connectivity and troubleshooting.
  • Basic knowledge of IT network topology VMware and software virtualization.
  • Good level of Dutch and French and English is required.

Required Skills:

GPRSVLANSETHERNETVMWARE


Employment Type : Full Time
Experience: years
Vacancy: 1

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Help Desk Consultant • Brussels, Ontario, Belgium

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