Helpdesk Technician

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.

We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.

Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.

If you suspect you've been targeted, please contact us immediately at for verification.

Key Points to Remember:

* Legitimate job offers only follow interviews conducted with our hiring managers or clients.

* We will never ask for payment at any stage of the recruitment process.

Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation!

Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.

We are seeking an energetic and detail-oriented Helpdesk Technician for our 6-month-project in the pharmaceutical industry, based onsite at our Zaventem office. As part of our team, you will play a critical role in preparing and installing IT equipment for clinical studies, working closely with global operational teams, vendors, and clients.

Job Responsibilities:

• Oversee client project provisioning and logistics;
  
• Assess mobile computing needs for clinical systems;
  
• Provide procurement support and manage vendor relationships;
  
• Evaluate shipping options and handle documentation;
  
• Communicate project status and manage resources;
  
• Create and update project work plans;
  
• Ensure compliance with SOPs and project standards;
  
• Identify and resolve provisioning issues;
  
• Collaborate with cross-functional teams;
  
• Assist in project design, testing, and documentation;
  
• Mentor staff and support business development efforts;
  
• Perform additional duties as assigned.

• Knowledge of emerging technologies, service delivery, and mobile computing;
  
• Experience in logistics and telecommunications;
  
• Strong time management and interpersonal skills;
  
• Ability to handle challenging situations with patience and respect;
  
• Experience withglobal project rollouts;
  
• Strong technical proficiency and vendor management experience;
  
• Preferred knowledge of software development and testing;
  
• Familiarity with cross-functional project management and IT applications;
  
• Skilled in technical planning and building consensus;
  
• Effective communication with senior management and direct reports;
  
• Excellent English written and verbal communication skills;
  
• Ability to manage multiple projects in a collaborative environment. xlxgzvr

• International work environment with multicultural teams;
  
• Access to LinkedIn Learning, internal mentoring programs, and the global SAI Library for AI empowerment;
  
• Employee Assistance Program (EAP) with psychological, legal, and financial counseling for you and your family;
  
• Extra vacation days, with additional days based on seniority;
  
• Comprehensive hospitalization and group insurance, with the option to include family members;
  
• Meal vouchers, referral program, and travel reimbursement (public trans port 100% reimbursed);
  
• Ecocheques.

Logistics, Project Design, Service Delivery, Senior management, Pharmaceuticals, Clinical Research, Procurement Support, Documentation, Software Use, Project Status, Global Projects, Staff Mentoring, Shipping, Management, Technical planning, Patience, Projects, Mobile computing, Telecommunication, Project Rollout, Attention to detail, Communication, VOS, Respect For Others, Customer Projects, Compliance, Help Desk, Project Work, IT Equipment, Communication, Vendor Management, Energetic, Provisioning, Team support, WorkPLAN, Testing, IT Applications, Development testing, Vendors, Manage resources