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French Customer Specialist in Lisbon | Relocation PackageCross Border Talents • Charleroi, Belgium
French Customer Specialist in Lisbon | Relocation Package

French Customer Specialist in Lisbon | Relocation Package

Cross Border Talents • Charleroi, Belgium
11 uur geleden
Vacaturetype
  • Quick Apply
Functieomschrijving

Take Your Customer Service Career to the Next Level!

Do you enjoy helping people and making every customer interaction a positive one? Join a dynamic international team as a Customer Specialist and become a key part of delivering excellent customer experiences.

Role Overview:

As a Customer Specialist, you will be the first point of contact for customers, providing professional, personalized support across a variety of topics, including inquiries, orders, accounts, products, services, and general requests.

Through phone, email, chat, and digital channels, you will understand customer needs, provide effective solutions, and ensure a smooth experience from the first interaction to resolution.

Key Responsibilities:

  • Provide friendly, professional, and efficient customer support via phone, email, chat, and other digital channels.
  • Assist customers with inquiries related to orders, deliveries, accounts, payments, products, and services.
  • Understand customer needs and provide accurate, clear, and relevant information.
  • Handle questions, complaints, and concerns efficiently while maintaining a positive and customer-focused approach.
  • Support customers in navigating processes, platforms, products, and services.
  • Accurately record customer interactions, requests, and resolutions in internal systems.
  • Work closely with internal teams to ensure issues are resolved quickly and effectively.
  • Identify recurring customer concerns and provide feedback to help improve processes and service quality.
  • Stay up to date with company products, services, policies, and procedures through ongoing training.

Requirements:

  • Language Skills: Fluent in French (C1/C2 level) and English (B2 level)
  • Eligibility: EU citizenship or valid Portuguese residency card
  • Skills: Strong analytical, creative, and communication abilities
  • Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

  • Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
  • Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
  • Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
  • Relocation Package: Receive support if relocating to ensure a smooth transition
  • Onsite Work: Engage and grow in a collaborative office environment

Ready to take on this exciting opportunity? Apply today, and let’s connect!

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French Customer Specialist in Lisbon | Relocation Package • Charleroi, Belgium

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