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Data Analyst — Service Performance Dashboards for NATO with security clearanceWLG • Braine-l'Alleud, Wallonia, Belgium
Data Analyst — Service Performance Dashboards for NATO with security clearance

Data Analyst — Service Performance Dashboards for NATO with security clearance

WLG • Braine-l'Alleud, Wallonia, Belgium
17 dagen geleden
Functieomschrijving

An enterprise service performance dashboard has come out of prototype and now has real users, real feedback and a growing list of service providers who need to feed data into it. A small analytics team is being formed to take it further: more features, a better interface, and pipelines that can absorb far more service data than they do today.

You would be one of five analysts in that team, working alongside a service level manager, on site with the customer's own technical staff.

What you would be doing

  • Analysing how services are performing and turning that into metrics people will actually act on.
  • Designing and building new dashboard features, from the first look at user feedback through to the released version.
  • Improving the experience of using the dashboard — the visualisations, the accessibility and the plain usability of it.
  • Designing the data collection interface: formats, measurements and controls, written up as a specification and taken through a formal review with the people who will use it.
  • Building, testing and deploying that interface so several service providers can supply their own performance data to one standard.
  • Building and automating the pipelines behind it with Python and modern ETL tooling, so the dashboard scales as more services are added.
  • Operating and maintaining what you build — incidents, access requests, user questions and training — against agreed availability and resolution targets.
  • Keeping the as-built documentation, use cases and data model accurate as the thing changes.

What you would bring

  • A relevant degree from a recognised university and at least four years of related experience, as a data analyst, data scientist or UX designer.
  • Demonstrable Python, and SQL against relational databases such as SQL Server.
  • Real depth in data visualisation, principally Power BI.
  • Experience building and integrating APIs so that monitoring can be driven by data rather than by hand.
  • Experience managing data flows with ETL and ELT tooling — Apache NiFi specifically is required.
  • Sound knowledge of KPIs and formal reporting through dashboards, including how to design user-experience metrics and monitor them.
  • Practical UX and UI design skills, and experience of IT service management.
  • The ability to write technical documentation, requirements and user guides, and to translate between what users ask for and what gets built.
  • Excellent spoken and written communication, with good briefing skills.
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Data Analyst — Service Performance Dashboards for NATO with security clearance • Braine-l'Alleud, Wallonia, Belgium

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