Talent.com
WLG
Service Level Manager — KPI and Reporting Lead for NATO with security clearanceWLG • Braine-l'Alleud, Wallonia, Belgium
Service Level Manager — KPI and Reporting Lead for NATO with security clearance

Service Level Manager — KPI and Reporting Lead for NATO with security clearance

WLG • Braine-l'Alleud, Wallonia, Belgium
21 dagen geleden
Functieomschrijving

An enterprise service performance dashboard is moving from prototype to a service the organisation depends on. It needs someone who owns the measurement itself: which indicators matter, how they are defined, how they are reported, and how a team of analysts turns that into something people trust.

You would lead the metrics work for a team of five analysts, on site with the customer's technical staff, reporting to a technical team leader.

What you would be doing

  • Defining the performance and quality indicators the dashboard reports, and defending those definitions with the stakeholders who have to live by them.
  • Designing dashboards and facilitating their implementation — deciding what is shown, to whom, and what a viewer is expected to do about it.
  • Leading and instructing the analysts implementing those indicators, and chairing the working groups where the requirements are settled.
  • Owning the formal reporting on user experience, and making sure the numbers reconcile with the operational records behind them.
  • Running service level management for the dashboard itself: availability, incident resolution and request fulfilment against agreed targets.
  • Writing the user-experience deliverables and requirements documentation, and translating them into work the technical team can pick up.

What you would bring

  • A university degree in a relevant scientific or engineering discipline, or ten years and more of directly relevant experience.
  • Sound, provable knowledge of performance and quality indicators, and of formal reporting on user experience.
  • Experience designing dashboards and seeing their implementation through.
  • Experience leading dashboard development teams and working groups in a military or defence IT environment.
  • Experience leading and instructing technical teams implementing indicator frameworks.
  • Sound knowledge of dashboard user-experience design, transition and operation, with proven experience in at least one of them.
  • Sound knowledge of ITIL processes, with proven experience in at least one of them, and of IT service level management.
  • Excellent communication — much of this job is making other people agree on a number.
Maak een vacature-alert aan voor deze zoekopdracht

Service Level Manager — KPI and Reporting Lead for NATO with security clearance • Braine-l'Alleud, Wallonia, Belgium

Vergelijkbare banen

Information Security Risk Manager

ORESCharleroi, Wallonie, BE

Contexte : Premier gestionnaire wallon de réseaux de distribution, ORES et ses plus de 2 900 collaborateurs et collaboratrices s'engagent chaque jour pour garantir la distribution de l'énergie en ... Laat meer zien

 • Gesponsord

SAP Senior/Lead Consultant MM

CNT Management ConsultingCharleroi, wallonia, Belgium

As a leading consulting company for SAP software, especially for SAP S/4HANA transformations and SAP Cloud solutions, CNT Management Consulting has been one of the top international consultancies f... Laat meer zien

 • Gesponsord

Field Service Manager – Brabant & Henegouwen

HRFCharleroi, Wallonia, Belgium
Quick Apply

Voor onze klant, een internationale speler in technische oplossingen en intern transport, zijn wij op zoek naar een.Als Field Service Manager ben je het.Verkoop van aftersales producten (servicecon... Laat meer zien

Account Manager

Key4NovaCharleroi, BE

Rejoignez Hako, pionnier allemand en technologies de nettoyage et actif dans plus de 66 pays.Depuis un demi-siècle, ils fournissent des solutions de nettoyage innovantes et d'excellence, qui transf... Laat meer zien

 • Gesponsord

SAP Consultant

delaware BeLuxCharleroi, BE

Experienced SAP Consultant – End-to-End Transformations At delaware, SAP is not just about systems.It's about making businesses work smarter.You'll work on transformation projects where business a... Laat meer zien

 • Gesponsord

Technical Specialist

Educam NVCharleroi, BE

EDUCAM est le centre de connaissance et de formation des employeurs et des (futurs) travailleurs actifs dans le secteur automobile et les secteurs connexes.Vous êtes passionné(e) par la technique e... Laat meer zien

 • Gesponsord

Deviation Specialist

Vulcain Engineering Group | BelgiumCharleroi, BE

Vulcain Engineering Belgium is looking for a Deviation Specialist to join its team.As a Deviation Specialist at Vulcain Engineering Belgium, you will work on projects in the biotech or pharmaceutic... Laat meer zien

 • Gesponsord

Network Solution Manager

Huawei EuropeSint-Pieters-Woluwe, Brussel, Belgium

Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices.With integrated solutions across four key domains – telecom networks, IT, sma... Laat meer zien

Sales Effectiveness Analyst

Amoria BondCharleroi, BE

Sales Effectiveness Analyst (Excellence) | 40 hrs/week We are looking for a proactive and analytical CRM & Salesforce Analyst to support the day-to-day operations of our Veeva CRM system — and Sal... Laat meer zien

 • Gesponsord

Senior Project Manager F/H

TechnordCharleroi, WHT, BE

Afin de poursuivre notre développement dans l’environnement Data Center en pleine expansion, nous sommes à la recherche d’un Responsable Projets Sénior F/H.Notre département Data Center représente ... Laat meer zien

Cybersecurity Product Engineering Team Leader

Thalestubeke, waals brabant, Belgium

Location: Tubize, Belgium /p pThales in Belgium is part of an internationally leading technology group in the defence and security, aerospace as well as digital identity and security markets.In a w... Laat meer zien

 • Gesponsord

Industrial Project Manager

SII Group BelgiumCharleroi, BE

SII Belgium is seeking a highly motivated and ambitious Industrial Project Manager to join our team.In this role, you will be responsible of end-to-end management of new projects for various client... Laat meer zien

 • Gesponsord

PROJECT MANAGER ÉLECTRICITÉ (H/F/X)

Equip' by job&talentLa Louvière, Belgique

En tant que Responsable de Projets, vous prenez en charge la gestion complète de projets techniques, depuis l'étude initiale jusqu'à la réception des travaux.Vous coordonnez les différentes étapes ... Laat meer zien

Team Leader

JobbydooCourcelles, BE

Over de functie ? Konvert Gosselies recherche un Team Leader Industrie ! Vous avez une expérience dans le secteur industriel et vous aimez coordonner des équipes ? Vous souhaitez évoluer dans une... Laat meer zien

 • Gesponsord

Manager Cyber Strategy & Risk

KPMG BelgiumZaventem, Flemish Region, BE

What you will work on: As a Manager within our Cybersecurity Strategy & Risk practice, you will lead multidisciplinary teams to help clients protect their critical assets, manage cybersecurity ris... Laat meer zien

 • Gesponsord

Strategic IT Service Delivery Lead for Key Accounts

Hive-X, brussel hoofdstad, belgium, brussel hoofdstad, Belgium

Hive-X is looking for a Service Delivery Manager to be the link between Belnet and its strategic customers.In this role, you will ensure operational quality and customer satisfaction, coordinating ... Laat meer zien

 • Gesponsord

Learning & Development Lead

Stella SAoudergem, brussel hoofdstad, Belgium

Your purpose at Stanley/Stella /h3 pAs Learning Development Lead, your mission is to shape and drive Stanley/Stella's learning and development strategy, ensuring our people, leaders and future tal... Laat meer zien

 • Gesponsord

Customer Service Representative (Hybrid)

Inizio EngageCharleroi, wallonia, Belgium

Customer Service Representative (Hybrid).We are currently looking for a Customer Service Representative to join our team in a hybrid working model.This is an urgent position for a customer-focused ... Laat meer zien