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Service Management SpecialistMontash • Brussels, Belgium
Service Management Specialist

Service Management Specialist

Montash • Brussels, Belgium
4 dagen geleden
Functieomschrijving

Job Title: Service Level Manager (Third Party Risk Management)


Ensure you read the information regarding this opportunity thoroughly before making an application.

Location: Brussels, 2 days/week on-site

Type: Freelance / B2B / Ltd

Duration: Until 31/12/2026 with guarantee of extensions

Start Date: ASAP

About the Role:

This is an operational Service Level Management role sitting within the central Service Management team of a major finance organisation's CIO Office, which delivers services across several IT domains. The core focus is third party risk management, contract governance, and the day-to-day follow-up of the full contract lifecycle, working alongside IT engineers and external providers.

Key Responsibilities:

  • Manage a portfolio of third party and intragroup contracts, and negotiate SLAs
  • Plan, coordinate and supervise activities relating to major contracts
  • Identify contract requirements and write specifications for existing and new contracts
  • Monitor performance and cost against agreed SLAs and KPIs, and check invoices against actuals
  • Monitor risks, including business continuity and service disruptions
  • Ensure service governance is defined and implemented, and support audits for compliance
  • Address and resolve escalations or disputes related to service delivery
  • Monitor compliance with internal processes, policies and control standards, flagging deviations

Required Skills:

Must-have:

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  • English, plus Dutch or French
  • Comfortable managing multiple priorities and stakeholders across IT Engineers and external providers
  • Strong ownership, accuracy and flexibility (client's own framing for the ideal candidate)

Nice-to-have:

  • Master's level education or equivalent experience
  • Up to 5 years' relevant experience in a similar environment
  • IT-related background, or knowledge of Risk Management and/or DORA
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Service Management Specialist • Brussels, Belgium

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