Online Student Success Advisor

# About you To be successful in this role, we are looking for candidates to have the following skills and experience: **Essential Criteria** 1. The Remote Mindset: Proven ability to work autonomously, maintaining high levels of motivation and organisation without direct in-person supervision. 2. Digital Relationship Building: Exceptional communication ski ls with the ability to convey empathy and authority through digital channels (email, calls (including video), and CRM). 3. Problem Solving in Ambiguity: An ability to navigate complex enquiries where the answer isn't always immediate, handling everything from student successes to sensitive complaints. 4. Technical Proficiency: Strong working knowledge of MS (such as Teams, Outlook, Excel) and a high degree of "digital comfort" when learning new student record systems. 5. Operational Excellence: High attention to detail and a commitment to accurate record-keeping to ensure seamless continuity of care between teams and an exceptional, world-class student experience. **Desirable Criteria** 1. The Online Learner Perspective: An understanding, through experience, of the unique challenges faced by Master’s-level distance learners (e.g., balancing study with professional/family life). 2. Remote Working: Prior experience working in a fully remote or hybrid team, with a track record of successful collaboration in a virtual setting. 3. Customer Excellence: A relevant qualification or equivalent experience in a high-contact customer service environment. **Downloading a copy of our Job Description** Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click “Apply Now”. This document will provide information of what criteria will be assessed at each stage of the recruitment process. # Further information At King’s, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university. The Equality Act of protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension. We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination. When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King’s guidance. We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible. Artificial intelligence (AI) is evolving rapidly, and we recognise its growing role in professional work. Applicants may use AI tools to support preparation of their application, for example to research the role or structure written responses. However, applications must reflect the applicant’s own work and experience. AI tools should not be used during interviews or assessment activities unless this has been agreed in advance as a reasonable adjustment. Further guidance on the use of AI in recruitment can be found here. We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day. We encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application. To find out how our managers will review your application, please take a look at our ‘ [How we Recruit]( pages. Interviews are due to be held on 12th October , via Teams.