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Black Pen Recruitment
IT Support ManagerBlack Pen Recruitment • Brussels, Ontario, Belgium
IT Support Manager

IT Support Manager

Black Pen Recruitment • Brussels, Ontario, Belgium
5 dagen geleden
Functieomschrijving

Our client a leading Software Information and Communication Technologies company operates internationally (Athens Brussels Luxembourg Copenhagen Stockholm London Nicosia Hong-Kong Valetta etc). Our client is a renowned supplier of IT services to government institutions multinational corporations public administrations and multinational companies research and academic institutes.


Role Overview

Our client currently has a vacancy for an IT Support Manager fluent in English to offer his/her services as an expert who will be based in Belgium. The work will be carried out either in the companys premises or on-site at customer the context of the first assignment the successful candidate will be integrated with the Development team of the company that will closely cooperate with a major clients IT team on site.

Job type: Full time/Permanent

Location: Brussels Belgium

Workplace: Onsite

Please note that we can consider only EU candidates for this position due to security clearance.

Requirements

  • University degree in IT combined with relevant IT professional experience of 5 years;
  • Knowledge in support of information systems;

  • Good knowledge of ITIL/ IT Service Management (ITSM) principles and processes;
  • Experience with Incident Request Problem and Knowledge Management;

  • Experience in user support troubleshooting and stakeholder coordination;

  • Knowledge of wiki collaborative sites and support documentation;

  • Good knowledge of service management tools SMT JIRA or SERVICE NOW;

  • Excellent command of the English language.

Responsibilities

  • Organisation and implementation of support of information systems;

  • Design implementation and continuous improvement of ITSM processes including Incident Management Request Fulfilment Problem
  • Management and Knowledge Management;
  • Creation maintenance and continuous improvement of knowledge bases user manuals wiki pages and other support documentation;
  • Provision of guidance and assistance to business users in the use of information systems and ICT tools;
  • Monitoring of support performance ticket quality resolution times and service levels contributing to continuous improvement and service quality;
  • Elaboration and implementation of relevant support processes.


Employment Type : Full Time
Experience: years
Vacancy: 1

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IT Support Manager • Brussels, Ontario, Belgium

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