Our client is looking for a Service Desk Engineer/Operational Support to work on a long term B2B contract. The role would be onsite in Tubize 4 days per week with 1 day per week in Brussels and candidates would need to be trilingual in French, Dutch and English to communicate effectively.
Role Overview:
• You provide first-line service desk support to internal customers, assisting them with hardware and software problems face-to-face, or our online ticketing system.
• You provide first-line technical support, answering support queries face-to-face or our online ticketing software;
• You manage first-line hardware repairs.
• You maintain a high degree of customer service for all support queries and adhere to all service management principles.
• You take ownership of user problems and are proactive when dealing with user issues.
• You log and maintain all Tickets on the ticketing logging system.
• You respond to inquiries from clients and help them resolve hardware and/or software problems.
• You support users in the use of IT equipment by providing necessary training and advice.
• You allocate more complex calls to the relevant IT Support member or group.
Requirements:
• Relevant/previous Service Desk experience is an asset.
• You have an interest in ITIL processes.
• You are committed to quality, you have excellent communication skills and have mastered the skill to remain professional and calm at all times.
• You have experience in using Service Management tooling, knowledge of ServiceNow is a plus.
• You have a strong knowledge of the latest Microsoft-based operating systems (Admin center, Endpoint, Exchange, ...), and you are familiar with Azure.
• You have good knowledge of Windows OS in Intune managed & autopilot mode.
• You have experience in configuring / troubleshooting mobile devices.
• You have a flexible attitude and the ability to perform under pressure.
• You have the ability to work well within a team.
• You are able to easily express yourself in English and Dutch/French.
Service Desk Engineer • Tubize, Walloon Region, Belgium
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