IT Customer Operations Applications Manager

As IT Customer Operations Applications Manager, you are responsible for the Customer Operations application landscape, covering Sales & Distribution and Logistics Execution. You combine solution ownership, people leadership and strategic roadmap management to ensure scalable, future-proof solutions that support the international growth ambitions of La Lorraine Bakery Group. You act as the solution owner and architect for the Customer Operations domain, translating business requirements into a scalable global template and continuously improving the maturity of the solution landscape. You define, own and manage the long-term Customer Operations roadmap in close collaboration with business stakeholders and process specialists. You lead a team of business analysts and manage a diverse project portfolio from ideation and design through implementation and go-live. You identify opportunities to leverage AI and emerging technologies within customer-facing processes, driving innovation and business value across the organization. You support La Lorraine's international growth by integrating new countries and business requirements into the global template. As the senior SAP SD/LE expert, you guide solution design, coach your team in complex challenges and drive the continuous development of the team's expertise. You collaborate closely with Service Management colleagues to ensure a smooth transition from project delivery to operational support. As IT Customer Operations Applications Manager, you are part of the international IT team and report directly to the Competence Centre Lead Finance & Customer Operations. You hold a Master's degree or have acquired an equivalent level through experience. You have extensive experience within SAP SD/LE and a proven track record in leading complex transformation and implementation projects. You combine strong leadership capabilities with excellent stakeholder management skills and are able to guide teams through change. You have a strong affinity with innovation, AI and digital transformation, and know how to translate technological opportunities into business value. You are analytical, solution-oriented and communicate fluently in English with a wide range of stakeholders. Additional languages are an asset. You will join an international family-owned company with a strong long-term vision, where more than 5,700 passionate colleagues work together, driven by five core values. You will become part of a growing Data & Analytics organization that is building a modern data platform, with plenty of opportunities for training, certification, and collaboration with strong business domains. We invest in a positive and engaging work environment through a variety of sports activities and team events. Every day, you can literally experience our passion through our fresh and innovative, high-quality products. You will work on data products that have a tangible impact on the performance of our international manufacturing and supply chain operations—from planning and inventory management to service, quality, and logistics. You will help build a better world, with sustainability being a key priority throughout our company. You will have every opportunity to grow and develop in a highly dynamic environment. Our LLBG Academy supports you in becoming the best version of yourself. We offer an attractive compensati... Service Management, Expertise, Innovation, Idea Generation, Solution Oriented, Business, Road Map, Innovation, Team Development, Asset, Long Term Customers, Finance Customers, Leadership, Strong Leadership, Operational Support, SAP SD, Project portfolio, Team Leadership, Team Coaching, Communication, VOS, Go Live, Solution Design, Project Delivery, Landscaping, Managing Colleagues, Leadership Originele vacature is te vinden op StepStone.be – Maak nu een Jobagent aan op StepStone en vind je droombaan! Vind gelijkaardige jobs, informatie over werkgevers en carrièretips op StepStone.be! Original job ad is published on StepStone.be - Set up a Jobagent at StepStone now and find your dream job! For similar jobs, information on employers and career tips visit StepStone.be! La version originale de cette offre d'emploi est disponible sur stepstone.be – Créez maintenant votre Job Agent sur StepStone et trouvez le job de vos rêves ! Trouvez des jobs similaires, des informations sur les employeurs qui recrutent et des conseils de carrière sur stepstone.be!

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