Merchant Onboarding Coordinator

Ready for a challenge?

Then Just Eat might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience.

Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

Just Eat is a global leader in food and convenience, and in the Belgian market, we are growing our restaurant partner network at pace. Every new partner that joins our platform represents an opportunity - and you are the person who makes that opportunity real.

Increase your chances of an interview by reading the following overview of this role before making an application.

You will join a high-impact team where speed, precision, and partner success are the standard. As an Onboarding Executive, you will be the vital link between a signed contract and a thriving restaurant live on our platform, ensuring every new partner starts their journey with us on the right foot.

We are looking for someone to live our behaviors of Lead, Deliver, and Care. In this role, you won't just process activations - you will own them. You will be the master of the "Go-Live," managing end-to-end restaurant activations while acting as a key strategic partner to our Sales teams.

This role requires both the precision of an operator and the energy of a collaborator: the ability to juggle multiple activations simultaneously while keeping restaurant partners and Sales colleagues fully supported. If you are looking for a role where your work has immediate, tangible impact - helping restaurants go from signed to live - you will find your place here.

These are some of the key components to the position:

• Own the end-to-end activation process for new restaurant partners, from technical setup and menu integration through to Go-Live, with speed and precision.
• Manage multiple restaurant onboardings simultaneously, maintaining accuracy and attention to detail across every activation.
• Serve as the primary point of contact for new restaurant partners during the onboarding journey, ensuring they feel confident, supported, and ready to receive their first orders.
• Partner directly with our Sales teams, providing administrative and strategic support that keeps the pipeline moving and partners primed for success.
• Participate actively in sales meetings and discussions, contributing insights on onboarding feasibility and partner readiness.
• Proactively identify bottlenecks in the activation process and propose improvements to increase onboarding speed and partner satisfaction.
• Act as the voice of the restaurant partner internally, ensuring their first experience with Just Eat sets the tone for a long and successful relationship.

What will you bring to the team?

• Communicate fluently in French and Dutch (written and spoken), with strong English.
• Manage competing priorities with calm and precision - juggling multiple live activations without losing a single detail.
• Build strong relationships with Sales Representatives, restaurant partners, and internal stakeholders, bringing a collaborative and proactive approach to every interaction.
• Learn our internal tools quickly and translate technical processes into clear, simple guidance for restaurant owners.
• Bring a structured, organised mindset that keeps every activation on track and every partner informed.
• Speak up in meetings to share insights, flag challenges, and continuously improve how we onboard partners.
• Take full ownership of your activations from day one, acting with the accountability and drive that turns a great first impression into a lasting partnership.
• Embrace a fast-paced environment, welcome feedback, and look for smarter ways to help our partners and our business grow.

At JET, this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable - our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers' loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we're building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat . We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys. xlxgzvr

Are you ready to join the team? Apply now!