Customer Service & Customs Coordinator | West-Flanders Area

The Customer Service & Customs Coordinator plays a key role in delivering an outstanding customer experience for international B2B clients while ensuring compliant and efficient cross-border trade operations. This position combines customer relationship management, order fulfilment excellence and customs expertise within a business undergoing significant digital and process transformation. Location: West Flanders.

Our client is a long-established industrial manufacturer with production sites in Belgium and abroad, supplying high-performance chemical solutions. Supported by private equity investors, the organisation is evolving from a traditional setup towards a more modern, performance-driven operating model. The company is located in the North of the province of West Flanders.

The Customer Service & Customs Coordinator will:

• Become a key member of a team of five customer service professionals, managing the complete order-to-cash process for an international B2B customer portfolio.
• Oversee and manage customs documentation and trade compliance activities for international import and export transactions.
• Act as the primary point of contact for customers, building strong relationships and ensuring an excellent service experience from order placement through delivery and invoicing.
• Proactively manage customer enquiries, orders, delivery follow-up, and issue resolution, ensuring customer satisfaction and operational excellence.
• Coordinate closely with planning, logistics, production, and sales teams to ensure seamless execution of customer commitments.
• Collaborate with freight forwarders and customs brokers to facilitate smooth and compliant cross-border shipments.
• Contribute to continuous improvement initiatives and digital transformation projects, helping modernise processes and enhance customer service efficiency.

The Customer Service & Customs Coordinator we are looking for has:

• At least 3 years of experience in customer service, order management, logistics coordination and/or customs within an international B2B environment.
• A genuine customer-centric mindset and the ability to build strong relationships with both customers and internal stakeholders.
• Experience working with ERP systems (SAP is a strong asset).
• Knowledge of customs processes and international trade compliance requirements.
• Strong organisational and problem-solving skills, with the ability to manage multiple priorities.
• Fluency in Dutch and English; French and/or German are considered an advantage.
• The flexibility and adaptability to thrive in a changing environment and support process improvements.

The selected Customer Service & Customs Coordinator can expect a:

• Strong gross salary in line with experience & skills.
• Benefits including meal vouchers, net allowances, group-hospital-disability insurances.
• Generous vacation package: +45 days.
• Commuting compensation.

Logistics, Billing, Customer Portfolio, Trade Compliance, Customer Service, Execution, Order Placement, Shipment, Delivery, Customer Experience, Customer Experience, Cross border, B2B Marketing, Management, Asset, Problem Management, SAP, Customs Documents, Planning, Sales, Coordination, Customs Processes, OTC, Multi Tasking, Export-Import, Problem Management, Customs, Customer Oriented, Adaptability, International trade, Production, Flexibility, Forwarders, Engagement, Proactivity, Freight, Managing orders, Process Development, Organization Skills