Remote Analytics Specialist - Customer Support Center - 36h

Job ID:

Date posted: 17/06/

Who you are

Your backpack is on our wish list! If you dont recognize yourself in all these points, you might still be an excellent candidate for the role. We like to think long-term and invest in peoples development together with us.

We believe your backpack consists of:

Good knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people
Solid Experience of analytics and how to leverage data for maximizing business impact
General knowledge of end-to-end omnichannel customer shopping journeys and the different metrics involved
Strong knowledge of the contact center industry and in particular its analytics functions.
Experience and passion for creating compelling insights based on data, and how to use them in order to effectively influence business decisions
Good understanding of stakeholder and change management
Good understanding of the complexity of RCMP, as an integrated part of the business
Broad knowledge of how to create and convey compelling insights based on data, and how to use them in order to effectively influence business decisions
Motivated by sharing and living the IKEA culture and values
Passionate about the possibilities of Data & Analytics and the value it can generate for our business
Motivated by staying up to date on the latest developments, tools and technologies of the rapidly changing data and analytics landscape
Energized by working both independently and in cross-functional teams
Inspired by co-creation and open for development and change
Ability to perform work with a balanced trade-off between care and speed, and to understand that rapid insights may come at an initial cost of rigorousness
Ability to accomplish goals, complete tasks, and achieve results
Good written and verbal communication skills
Good interpersonal and influencing skills with the ability to collaborate, network and build strong relations with team members

Your responsibilities

Provide analytics to validate and support in building hypotheses, in close cooperation with global Remote Analytics, to create insights in performance and guide business decision making
Create and run ongoing reports specific to the country to build continuous insight into local performance and help identify areas for improvement
Actively analyze all relevant data sources to create accurate and compelling insights
Generate insights to support the Experience Design Manager in creating awareness and triggering action both within and beyond the RCMP to create great customer experiences and maximize business outcomes
Ensure close collaboration and integration with group Remote Analytics to align on common priorities and ways of working as well as to share insights
Ensure collaboration with Sales and Resolutions as well as other relevant stakeholders within country RCMP to share actionable insights and contribute to continuous improvement

Together as a team

At IKEA its all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. Were a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. Were a bunch of people who are truly passionate about people!

Apply now!

If you grow, IKEA grows! Discover together with us the opportunities for your career in an inspiring work environment within an international context. A place where entrepreneurs get the chance to do what they do best. There are a lot of possibilities to grow together!

At IKEA, we like to give you the space to take control of your own development and growth. We believe in entrepreneurship and initiative and want to make it easy for you. In the first few weeks/months, you will be offered a development plan to get you started, with enough personal space to create the learning moments you need.
We offer this structure and a supportive network of colleagues who will make sure you feel comfortable in this situation and give you time to learn, make mistakes and develop.

Next to that, we offer you a competitive salary with extra-legal benefits:

- Eco-vouchers
- End-of-year bonus, holiday pay and sector premiums
- A commuting allowance with an additional allowance if you come by bike
- Private leasing of an electric bike, we are happy to give you a boost
- Comprehensive hospitalization insurance
- A private accidents insurance
- Pension savings
- A leave savings plan: choose how you want your late/early hours (before 7h and as of 19h) to be paid out: a supplement on your salary or in holiday hours
- We also offer extralegal holidays, seniority holidays and for full-time colleagues 6 extra days off
- A canteen where you can eat delicious food at very democratic prices
- IKEA Tack! Loyalty reward, an additional deposit into your retirement savings based on our global results and your loyalty to IKEA
- ONE IKEA Bonus: an additional bonus based on your shop's results
- IKEA Benefits at work: a portal offer you great discount for well-known stores and brands
- IKEA staff discount 15% on all your purchases
- Team outings & staff parties, because togetherness is very important to us
- A nice extra in case of legal cohabitation/marriage/birth/retirements to celebrate these beautiful moments