Account Manager

SERVICEPLAN GROUP – GREAT PLACE TO WORK IN THE ADVERTISING SECTOR – IS LOOKING FOR A FULL TIME DUTCH or FRENCH SPEAKING ACCOUNT MANAGER (F/M/X; employee or freelance contract)

We are dedicated to fostering an inclusive workplace where diversity is celebrated and valued. Our workplace is open to individuals of all gender identities, age groups, ethnicities, origins, sexual orientations, parenthood, religious beliefs, disabilities, and backgrounds. #weRESPECT

The Serviceplan Group, named named Best Innovator Agency 2025 in Belgium, is dedicated to the entrepreneurial success of its clients and is a market leader in the development and realisation of integrated communication concepts. With our Houses of Communication around the world, we are the only independent agency group to provide all communication services from a single source for the creation of truly integrated concepts: the optimal basis for a BEST BRAND.

For us, flexibility, agility, and consideration of the individual needs of our clients always have the highest priority. In addition to Serviceplan, the company brands Plan.Net, Make, and Mediaplus are the foundations of the House of Communication.

Our creative and strategic agency Serviceplan, part of our Brussels-based House of Communication (labeled Great Place to Work) is looking for an Account Manager.

Key Responsibilities

Campaign & Client Management:

• Manage day-to-day execution of campaigns across all phases — conceptual development, operations, production, and finance.
• Act as a key point of contact for clients, ensuring timely and high-quality delivery that meets expectations.
• Translate client needs into clear briefs for creative, strategy, and production teams.
• Maintain smooth communication and workflow between internal departments and external partners.

Team & Project Oversight:

• Supervise and mentor an Account Executive, offering guidance, coaching, and support for their development.
• Collaborate closely with senior account leads and creatives to deliver integrated campaign solutions.
• Take ownership of project timelines, budgets, and resourcing to ensure smooth delivery and profitability.

Client Service Excellence:

• Build and maintain positive, professional relationships with clients through clear communication and a proactive attitude.
• Help ensure strategic alignment across all campaign activity.
• Solve challenges with a solutions-oriented mindset and always maintain a “glass-half-full” perspective.

Qualifications and requirements

• 6–10 years of experience in advertising, with at least 2 years in an Account Manager role.
• Solid understanding of how agencies operate and what it means to work in a client-facing environment.
• Previous experience handling campaign execution from start to finish, including production and financial management.
• Strong sense of responsibility; takes ownership without being prompted.
• Excellent organizational skills with a sharp eye for detail and follow-through.
• Strong communicator with good people skills, especially in managing and coaching junior team members.
• Comfortable juggling multiple projects and working with various internal and external stakeholders.
• Being a Dutch or French speaker is essential, as well as a strong command of English.

What we offer you

Onboarding: welcome round, onboarding days, breakfast, or lunch for newcomers - we ensure your perfect start.

Further training: your development is important to us. Whether through our internal campus training program, language courses or regular coaching - we will keep you up to date!

Flexibility: with flexible working hours and mobile office, you can adapt your job to your life - and not the other way around.

Fun: if you work, you must take a break from time to time. Whether partying or working out - with us you have plenty of opportunities through regular after-work events and sponsored fitness programs.

Transformation: we face the challenges of the future and design our company for the new world of work. On this learning journey, you can help advance our development, contribute ideas, and take on responsibility.

Internationality: as an internationally active group, you have the opportunity with us to network and exchange ideas with colleagues from a wide variety of disciplines from all over the world.

Diversity: we want to work in a diverse and inclusive environment and treat all our current and future colleagues with the utmost respect - which, after all, is the only way to foster innovation, creativity, and variety. Together, we are committed to providing an unbiased, tolerant, and equal opportunity workplace for all colleagues always. Discrimination of any kind has no place in our company. For more info, check out our webiste!

Pet friendly: our agency loves pets, and they are more than welcome in our House of Communication.

Work environment: our agency is located in a picturesque brick house with a garden in Woluwe-Saint-Pierre. The workspace is made of a staircase leading to open space offices that foster collaboration, as well as meeting rooms and bubbles for focused work. We have a homey kitchen where you can prepare your lunch and enjoy fresh fruits, coffee, and tea daily.