Night Receptionist

Restoring Brussels' most fabulous address

Nestled on Rue Royale in Notre Dame aux Neiges, this Belle Époque jewel, sculpted by Henri van Dievoet, has stood as a proud witness to the epochs and events that shaped Brussels. Now, the fabled Grand Hotel Astoria will re-emerge as Corinthia Brussels later in 2024, a beacon of elegance and luxury in the heart of the Belgian capital.

Following a meticulous restoration, Corinthia Brussels will marry the classical elegance of its storied past with sophisticated modern facilities including 126 rooms and suites, a gastronomic restaurant and brasserie, and 1000 square metres of wellness. Catering to discerning locals and luxury travellers, Corinthia Brussels will harmonise heritage with an avant-garde attitude.

Join us to be part of the pre-opening team for a truly unique project in Brussels, developing Brussels’ most fabulous address.

Our future Night Receptionist will ensure the smooth check in and checkout of guests and to maintain and exceed the Corinthia Hotel standards. Report any comments, VIP arrivals or departures and other issues as they occur throughout the day to the Front Office Manager, Assistant Front Office Manager and Front Office Supervisor. To ensure that the standards of the division meet and exceed the quality standards set, up sell and cross selling at all times.

DUTIES AND RESPONSIBILITIES

• Keeps abreast of newest trends and innovations in the hospitality industry.
• Greets and welcome guests / clients upon their arrival during the night, maintaining a gracious and professional demeanour at all times.
• Conducts check-in and check-out procedures efficiently, while attending to any special requests or preferences to enhance the guest experience.
• Monitor and manage reservations, ensuring accuracy and attention to detail.
• Handles guest inquiries and concerns promptly and effectively, demonstrating exceptional problem-solving skills.
• Co-ordinates all special telephone requirements for guests in meeting rooms and guest rooms at all times.
• Coordinates with other departments to fulfill guest requests and anticipate their needs.
• Maintains a thorough knowledge of hotel facilities, services, and local attractions to provide guests with insightful recommendations and assistance.
• Conducts nightly audits and ensure the accuracy of financial transactions.
• Ensures that guest history is well maintained and that every guest stay is linked to the correct client file.
• Follows instructions given by the Night Manager in order that the nightly tasks for the shift are completed at all times based on Front of House procedures.
• Understands and to be fully conversant with the Computer Systems in place, Corinthia Hotel Group Website, the Intranet, Outlook, GoConcierge and other office applications.
• Upholds the highest standards of security and confidentiality to safeguard guest information and property.
• Is fully conversant with the Corinthia Employee Handbook and to ensure that they are adhered to.

CONFIDENTIALITY

HEALTH & SAFETY

Fire, Health and Safety

Regulations, such as COHSS in the European Union, related to the control of substances hazardous to health.

Risk Assessments for your department

Hotel Fire & Bomb Procedures

OTHER INFORMATION

TALENT PROFILE

Experience :

Skills and Knowledge

Education or Qualification :

Requirements :

OUR PACKAGE

At the Corinthia Brussels, we prioritize inclusion, diversity, and the well-being of our team. We believe that every voice matters and strive to create an environment where everyone feels respected and valued. Rest assured, we treat all applications with fairness and without discrimination.

Join us and be part of a team that values your uniqueness and cares about your well-being.