Senior Application Engineer

At Lineas you can :

• Work in an open and flexible environment where you can be yourself
• Do things and put your ideas forward
• Contribute to a better environment

Who are we?

We are Lineas, the largest private rail freight operator in Europe. We convince companies to shift the transport of their goods from road to rail. Because that's much better for the climate and mobility. We make this Modal Shift a reality with the best train products and innovative services.

We, the FREIGHT FORCE, dedicate ourselves day after day to the freight transport of our customers. And to really make a difference!

Who are we looking for?

As an Application Engineer, you provide end-user application support in a 3rd line on a daily basis covering multiple applications. You’re not only answering questions in a structured and understandable way but you’re also continuously trying to educate 2nd line (“shift left”) and / or end-users. You are aligning on a regular basis with our service desk (first & second line) responsible to ensure the software support team respects the defined SLA’s on the different Lineas services.

Using your functional and technical knowledge and skills you are responsible for solving software related incidents and make sure the service is restored as soon as possible. In order to do so you need to work closely together with our infrastructure team, integration team, software analysts and external suppliers. In case of major incidents you play a leading role (based on your expertise and experience) with a focus on bringing the necessary people together in order to resolve the incident and with focus on communication towards (end-)users.

As a guardian of our application production system you are responsible to not only react on alerts but also extend and improve our current monitoring systems preventing incidents from occurring.

As an operational data expert you’ll need to be able to follow and interpret the data flowing through our applications in an production environment using data models (ERD) created by your colleagues, detect issues and propose solutions.

You assist in, supported by our IT Software Analysts and QA engineers, in the execution of (non) regression testing of our applications delivered by our internal and / or external development teams.

As a functional team lead you are responsible for leading our team of application engineers. You steer them in their day-to-day job and organise knowledge sharing sessions to enable the sharing of experiences and assure the team is trained to deliver quality without being their hierarchical n+1.

What are your duties?

What is your profile?

Lineas stands for diversity. We believe that skills and talent are unrelated to gender, ethnicity, age, social background, sexual orientation, philosophical or religious beliefs, ...

What do we have to offer you?

With us you will have the opportunity to develop your career in a fast growing and international company.